Robert Half Technology is currently seeking an experienced Help
Desk Manager for a contract position in Ft. Myers, FL. This
contract will be 3 months as a interim fill that has potential to
convert to a permanent position. This team is looking for a
"Fixer", someone who can evaluate where the gaps are in the team,
build a stronger team, and fix department process and
Supervises both Level 1 and Level 2 Help Desk Staff. Provides
leadership to the technical support and call center staff.
Sets the direction of the technical support process and serves
as a liaison to other departments.
Ensures technical support is provided in a consistent,
professional, and timely manner.
Serves as a manager for assigned projects including developing
project timelines, coordinating work schedules, communicating
project activities to the director, and coordinating
Provides Level 2 desktop support for PCs and Macintoshs to
include software and hardware installation, upgrades, maintenance,
and repair. Provides Level 1 network support and troubleshooting
Creates and maintains a documentation library for the help
Ensures processes/procedures are followed.
Serves on committees, task forces, and workgroups that pertain
to desktop computing applications, as assigned by the Director.
Robert Half Technology matches IT professionals with remote or
on-site jobs on a temporary, project or full-time basis. From roles
in software and applications to IT infrastructure and operations,
we provide you unparalleled access to exciting career
Our experienced staffing professionals can promote you to
employers and advocate on your behalf. We provide access to top
jobs, competitive compensation and benefits, and free online
training. For more opportunities, get the Robert Half app and
receive instant notifications when our AI matches you with
When you work with us, youre working with the best. Robert Half
has been recognized as one of FORTUNEs Most Admired Companies every
year since 1998 and was named to Forbes inaugural list of Americas
Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All
applicants applying for U.S. job openings must be authorized to
work in the United States. Benefits are available to temporary
professionals. Visit https://roberthalf.gobenefits.net/ for more
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