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Help Desk Manager

Company: Robert Half Technology
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

Description

Robert Half Technology is currently seeking an experienced Help Desk Manager for a contract position in Ft. Myers, FL. This contract will be 3 months as a interim fill that has potential to convert to a permanent position. This team is looking for a "Fixer", someone who can evaluate where the gaps are in the team, build a stronger team, and fix department process and procedures.

Requirements

Supervises both Level 1 and Level 2 Help Desk Staff. Provides leadership to the technical support and call center staff.

Sets the direction of the technical support process and serves as a liaison to other departments.

Ensures technical support is provided in a consistent, professional, and timely manner.

Serves as a manager for assigned projects including developing project timelines, coordinating work schedules, communicating project activities to the director, and coordinating communications.

Provides Level 2 desktop support for PCs and Macintoshs to include software and hardware installation, upgrades, maintenance, and repair. Provides Level 1 network support and troubleshooting support.

Creates and maintains a documentation library for the help desk.

Ensures processes/procedures are followed.

Serves on committees, task forces, and workgroups that pertain to desktop computing applications, as assigned by the Director.

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, youre working with the best. Robert Half has been recognized as one of FORTUNEs Most Admired Companies every year since 1998 and was named to Forbes inaugural list of Americas Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half Technology, Fort Myers , Help Desk Manager, Other , Fort Myers, Florida

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