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Revenue Cycle Mngmt Specialist II- Client

Company: NeoGenomics Laboratories
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to become part of a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

NeoGenomics is looking for a Revenue Cycle Mgmt. Specialist II- Client who wants to continue to learn in order to allow our company to grow. We are seeking someone who has an interest in laboratory operations and would like to learn more about procedures to solve cases.

Now that you know what we're looking for in talent, let us tell you whyyou'd want to work at NeoGenomics:

NeoGenomics Laboratories is comprised of a national team of experts in developing and delivering laboratory diagnostic and clinical trial services with a focus in cancer. Together, we work to solve the medical, scientific, and logistical challenges of making precise diagnoses, aiding in bringing new therapies to market and finding the unusual hallmarks of each patient's disease that point the way to proper treatment.

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary:

The individual in this position typically performs client related processes responding to client inquires and performs client AR collections. Drives continuous client education and exceptional customer service.

* Responds to and resolves client inquiries impacting proper invoicing and payment resolution * May have contact with clients, patients, insurance carriers and/or outside sources * Research involving billing systems and various billing processes * Reviews invoicing at end of month to ensure proper billing * Responds to price inquires and requests for updates * Researches and responds to Sales inquires * Researches and compiles data necessary and communicates findings to billing management * Assists team with training and responding to questions * Assists management with performing QC for team * Reporting to management external QC impacting client billing * Subject matter expert on client billing related to Neo procedures and systems * Maintains and contributes to month-end objectives and department metrics * Analyzes Client AR for trends and resolution in addition to providing management reporting on AR status * Collaborates with multiple departments within the organization to train and educate clients and sales teams * Meets with clients to resolve escalated complaints and issues related to client billing * Coordinates action(s) between functional groups to resolve Client At Risk issues * Meets monthly cash and AR aging goals * Maintains compliance and HIPAA standards as all times

Additional Responsibilities (may be assigned):

* Additional responsibilities may be assigned * Ability to work on various other projects as needed * May be requested to visit clients onsite for billing process improvement or resolution

Experience & Required Qualifications:

* Education: Associates degree or equivalent experience required * Experience: Minimum 2 years related experience in billing, insurance and third party receivables or healthcare industry * Laboratory billing experience desired * Possesses a positive leadership and team player attitude * Exceptional customer service skills * Knowledgeable about billing practices * This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, review and interpretation of aging, cash flows, write offs and follow up analysis * Proficiency in utilizing MS Word, Excel, PowerPoint, Microsoft Access * Able to write, speak, and listen well and appropriately with different audiences. * Able to write reports, business correspondence and other documentation materials. * Able to think analytically, conceptually and systemically. * Able to collect and research data, draw valid conclusions and make appropriate decisions.

Keywords: NeoGenomics Laboratories, Fort Myers , Revenue Cycle Mngmt Specialist II- Client, Other , Fort Myers, Florida

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