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PwC Digital Products - Application Monitoring Support - Sr. Associate

Company: PwC
Location: Fort Myers
Posted on: May 3, 2021

Job Description:

A career in Products and Technology would provide you the opportunity to be part of an organization that is building a leading tech experience that solves big challenges for our firm and our clients. Our products and tech-driven solutions are how we move faster, cut through complexity and fuel growth. We start with the problem and solve it with experience and tech know-how. Our skilled technologists, data scientists, product managers and business strategists are passionate about using technology to accelerate change. Our external facing team is responsible for leadership support, resource planning, forecasting and budgeting, business operations, management of contracts and billing of our portfolio of products. We support our leaders by continuously innovating and improving products operations so that we can provide the highest quality of services to our current and prospective clients.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

* Use feedback and reflection to develop self awareness, personal strengths and address development areas. * Delegate to others to provide stretch opportunities, coaching them to deliver results. * Demonstrate critical thinking and the ability to bring order to unstructured problems. * Use a broad range of tools and techniques to extract insights from current industry or sector trends. * Review your work and that of others for quality, accuracy and relevance. * Know how and when to use tools available for a given situation and can explain the reasons for this choice. * Seek and embrace opportunities which give exposure to different situations, environments and perspectives. * Use straightforward communication, in a structured way, when influencing and connecting with others. * Able to read situations and modify behavior to build quality relationships. * Uphold the firm's code of ethics and business conduct.

Additional Responsibilities:

* Driving roadmaps, develop, and maintain application performance monitoring and alerting platform (processes, tools, & templates); develop enhanced reporting capabilities through standardization and automation. * Collecting, consolidate and validate performance data for inclusion in IT and business communications, including dashboards.

Custom Orgs:

Global LoS:


Global Network:

Advisory - Other

Global Competency Network:

Advisory - Other


Not Applicable


Not Applicable

Programme Type:

Contract Type - Not Applicable

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:

3 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success as a team leader executing various aspects of client engagements and/or projects, including:

* Building monitoring collections that show trends in performance across IT; provide process owners and stakeholders with monitoring data for them to identify and implement process improvements to increase operational efficiency and customer satisfaction; * Operating and updating monitoring platform to provide capacity, availability, performance, support, and security data points to stakeholders; * Participating in efforts to improve cost transparency and benchmarking capabilities that support application support leadership; * Managing production changes for monitoring platform that could affect functionality and alerting; * Coordinating across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues; * Troubleshooting using logs, alerts, and other data sources to determine network, platform, or application issues; ability to correlate data to determine root cause; * Participating in Network monitoring and management which includes discovering network components and software, analyzing network traffic, monitoring network equipment for indications of network congestion, faulty network interfaces, and faulty transmission media; * Working with application architects to improve scalability and performance; * Staying informed and evaluate emerging cloud and monitoring technologies; * Building, managing and monitoring templates and runbook documents; * Accurating troubleshooting, reproduces, and documents issues and other pertinent information related to monitoring; participates in providing custom monitoring to solve application performance issues; * Handling incident queue and performing various tasks as assigned and determines business impact; * Handling ad hoc requests and takes on new procedures as required; * Implementing load testing and application performance monitoring for applications; * Helping with troubleshooting calls for performance issues; * Troubleshooting and providing detailed analysis; * Assisting with driving overall improvement of operation results for Infrastructure, Application, and Network due to application of application performance monitoring tools and techniques; * Assisting with driving overall improvement in application performance through monitoring platform; * Having experience with cloud environments (AWS, Azure); and, * Being Familiar with monitoring tools (DataDog preferred).

Keywords: PwC, Fort Myers , PwC Digital Products - Application Monitoring Support - Sr. Associate, Other , Fort Myers, Florida

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