Salesforce - UX Specialists

Company: PwC
Location: Fort Myers
Posted on: June 8, 2021

Job Description:

A career in our Salesforce Service practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. As part of our service team, you'll help deliver transformative applications for the mobile and social connected enterprise through Salesforce. You'll help our clients build custom applications to transform the customer experience through improved service by providing real time access to information across channels.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:

5 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Fields of Study:

Computer and Information Science & Accounting, Information Technology, Management Information Systems

Certification(s) Preferred:

One or more Salesforce Certifications

Preferred Knowledge/Skills:

Demonstrates thorough knowledge and/or a proven record of success in interaction design or similar experience across a variety of digital media including Salesforce Cloud solutions, including the following areas:

• Shape and drive PwC Interaction Design portfolio;
• Lead project teams and content domains;
• Solve problems for clients in many categories and industries such as consumer products, retail, travel, leisure and hospitality;
• Design digital, service, organizational, and systems experiences;
• Focus on a range of digital, large-scale and complex challenges. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business development;
• Champion the impact of design on everyday life;
• Build an understanding of the value and dynamics of client organizations, and partner with clients to drive innovation; and,
• Good understanding of working with the Salesforce platform and its design system (UI/UX) and standards.

A portfolio of your relevant desktop, mobile and tablet work is required for review. Please include a link to it in your resume or upload it on the Additional Attachments section of the application.

Demonstrates thorough abilities and/or a proven record of success in the following areas:

• Managing projects, with a focus on leading teams towards integrating digital designs into products, services, experiences, spaces, and brands;
• Having an expressive and up-to-date presentation design portfolio;
• Working with Salesforce platform and products;
• Leveraging the Salesforce design system, UI/UX standards and principles to optimize build, enhance long term maintenance and product updates;
• Identifying and advocating the right balance of custom design and out-of-box offering to solve a business problem and address user needs;
• Designing elegant user experiences as well as using systems thinking and human-centered design as a source of inspiration to solve complex problems;
• Being involved with all parts of the design process including user research, concept development, prototyping, working with developers, and design stewardship;
• Collaborating across disciplines to create design solutions for a diversity of industries, scales, and media;
• Dissecting complex information to simplify and abstract it for easier understanding;
• Prioritizing work, communicating progress, meeting deadlines and adhering to a set budget;
• Gaining clarity around the ask at each step of the project;
• Reviewing, approving and taking ownership of team designs and deliverables;
• Building effective teaming relationships; and, - Communicating effectively in both written and verbal form.

Keywords: PwC, Fort Myers , Salesforce - UX Specialists, Other , Fort Myers, Florida