Company: Hawthorne Residential Partners
Location: Fort Myers
Posted on: June 9, 2021
Maintenance/Resident Services Technician II - Hawthorne
Hawthorne is home to a team of vibrant apartment professionals
united by a mission - to LIVE IT! every day for our guests and our
The LIVE IT! movement is powered by people who believe in
leaving others better than we found them. We take action to create
memorable experiences. We stay nimble to evolve with an
everchanging environment. And, we value integrity as essential.
As an apartment professional in the Resident Services Technician
role, you are key to ensuring our community members have a
well-maintained home. Servicing our community involves a few key
functions, but not limited to:
Diagnose and perform minor and routine maintenance/repair in a
timely and professional manner. Assure all service requests are
completed on a daily basis. Accurately document work performed on
service requests, including parts and time utilized. Returns to the
properties Supervisor by the end of day. Follow-up and communicate
to resident, Resident Services Supervisor and site team on
incomplete service requests.
Promote good public relations with residents, co-workers, and
company staff. Always display a friendly and courteous attitude
towards prospects, residents, vendors and other employees through
the LIVE IT culture. Maintain professionalism at all times.
Attendance required at all resident events unless the absence was
approved in advance by the Community Manager.
Inspect vacated apartments and complete make-ready checklist.
Inform Resident Services Supervisor and/or Community Manager of
needed services and repairs. Routinely perform duties to restore
apartments to "make ready" status. Work with the Resident Services
Supervisor and Community Manager to ensure adequate number of make
ready units are available and that the quality is up to company
standards. Coordinate status of make readies with Resident Services
Supervisor or Community Manager.
Complete special projects as may be assigned and prioritized by
the Community Manager or Resident Services Supervisor.
Inspect exterior of the property. Perform building and common
area upkeep on a daily basis in accordance with company standards.
Assist in keeping grounds neat and free of litter, debris and pet
waste at all times.
Ensure vacant unit thermostats are set at the proper setting for
a vacant unit.
Completion of preventative maintenance according to the
guidelines set forth in the Sam Manual. Maintain accurate records
and provide resident training as required.
Maintain shop appearance to standards to facilitate quick
assessment of supply inventory. Maintain proper equipment, and
equipment inventory to ensure warranty compliance.
Follow safety guidelines stated in the Sam Manual and Grace Hill
Vision courses in accordance with company policy and standards.
Perform effective emergency maintenance (after hours) as
required and within time frame specified by policy.
Coordinate maintenance objectives with the Resident Services
Perform, and report on, all work according to the safety
standards of the company, OSHA, health codes and Sam Manual.
Perform work area clean-up on a weekly basis.
Pass initial, annual and required Grace Hill Vision courses by
Assist Resident Service team with apartment make-ready tasks
including lock changes and fixture replacements.
Assist Resident Service team with pool maintenance.
Ability to start inspecting vacant apartments.
Follow up with residents via phone after work orders have been
Begin on-call responsibilities.
- Assist Resident Service team with apartment turns.
As our partner, you will benefit from programs designed to
fulfill your life goals, personally and professionally:
Quarterly bonus program
Career progression program
Comprehensive healthcare plans - medical, vision, and dental
Maternity and paternity leave options
Paid holidays, birthday, and volunteer leave
Associate discount program
- Health and wellness incentives
Making Hawthorne your home means joining a workplace dedicated
to creating a space for you to contribute to the company's success
while we contribute to you and your family's wellbeing.
Hawthorne is an Equal Opportunity Employer.
Keywords: Hawthorne Residential Partners, Fort Myers , Maintenance Technician, Other , Fort Myers, Florida
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