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Kid Zone Associate

Company: Town Sports International Holdings Inc
Location: Fort Myers
Posted on: June 10, 2021

Job Description:

Job Description

Are you our next Kid Zone Associate?

Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Kid Zone Associates to join our growing team. Kid Zone Associates directly supervise the care of children in our babysitting facilities and are responsible for providing a safe and fun environment for kids of all ages.

Who are we?

Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness.

What do we do?

We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals.

You will thrive in this role if you:

  • Have an affinity for building relationships.
  • Are responsive, organized and have effective listening and communication skills.
  • Possess a strong desire to deliver a phenomenal customer service experience.
  • Genuinely enjoy working with kids.
  • Have a desire to be part of a team.

More about this role:

The Kid Zone Associate position allows our members to focus on their fitness goals by providing safe and effective childcare. The Kid Zone Associate will build positive relationships with parents and the children in their care. They will maintain order within the childcare room and create a safe, fun and creative environment. The Kid Zone Associate role achieves success through embodying our core competencies (Create a TSI Environment, Build a High Performing Team, Achieve Measurable Results).

Requirements

Create the TSI Environment

Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization's culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand.

Responsibilities include:

  • Modeling and promoting our guiding principles through the Clubhouse Rules.
  • Managing the sign in/sign out procedure meticulously.
  • Meeting and greeting parents and children by name.
  • Maintain a positive attitude when interacting with the children.
  • Work collaboratively with team members and club leaders to adhere to schedules and task assignments.
  • Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc.

Build a High Performing Team

Inspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other.

Responsibilities include:

  • Keeping toys and play area neat, clean and organized.
  • Conduct fun, engaging and age appropriate activities for children.
  • Observing and monitoring play activities.
  • Ensure an overall safe environment for children (stays focused and off personal devices).
  • Enforce all safety policies.
  • Follow child to team member ratio.
  • Communicating with club team/leaders regarding any potential safety hazards.
  • Report incidents to parents and management following appropriate procedures.
  • Additional duties as assigned.

Achieve Measurable Results

Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees.

Responsibilities include:

  • Pro-actively interact with parents to address needs, preferences and interests of children.
  • Actively promote ancillary services within the club such as Parent's Night Out, Sports Club for Kids offerings, etc.

Required Skills and Experience

  • Infant, Child & Adult AED/CPR certified.
  • High School diploma or equivalent preferred.
  • Prior experience caring for children preferred.
  • Customer Service Experience preferred.
  • Excellent written and verbal communication skills.
  • Attention to detail and accuracy, flexibility, adaptability.
  • Professional demeanor and ability to defuse emotional situations in a calm manner.
  • Strong interpersonal skills and good judgment.
  • Proven ability to work independently to achieve accomplishments.
  • Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and TSI.
  • Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g. picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company.

Keywords: Town Sports International Holdings Inc, Fort Myers , Kid Zone Associate, Other , Fort Myers, Florida

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