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PRN Patient Access Specialist I

Company: Lee Health
Location: Fort Myers
Posted on: July 21, 2021

Job Description:

Lee Health has an exciting opportunity to join their team as a PRN Patient Access Specialist! If you have a passion for giving great customer service and helping others this is the job for you. The Patient Access Specialist will quite often be the first point of contact with LMHS for information and the scheduling of appointments, and/or recording of patient communication. This position will be located in the Contact Center with varying hours until 7pm. You must have flexibility to work different days and times. This position would be in our contact center in Fort Myers. The hours are 9am-5:30pm Mon-Fri. Scheduling experience is a plus but not required!
Job Description:

  • The Patient Access Specialist plays a key role in LMHS success, as his/her immediate interaction with patients, impacts revenue, repea visits and patient satisfaction.
  • The person in this role must be committed to delivering the highest quality service with an exceptional patient experience.
  • The Patient Access Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1100+ different procedure/appointment types.
  • This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses.
  • In addition to taking inbound calls from patients and offices, this position could require utilizing a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits.
  • The person in this position must be comfortable in a fast paced environment, and possess the ability to prioritize, be extremely detailed, organized, and flexible.
  • In addition, they will exhibit a strong desire and willingness to learn and grow with the department.
  • This role requires excellent verbal and customer service skills.

Educational Requirements

Degree/Diploma Obtained Program of Study Required/
High School Diploma or Equivalent Required and

Additional Requirements

Post high school training or college preferred

Experience Requirements

Minimum Years Required Area of Experience Required/
1 Year Customer Service Required and
1 Year Scheduling Preferred

Additional Requirements

Epic experience a plus

State of Florida Licensure Requirements

Licenses Required/
Not Required

Certifications/Registration Requirements

Certificates/Registrations Required/

Other Requirements

Medical terminology knowledge desired. Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 20 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Ability to speak bilingual is helpful.

Keywords: Lee Health, Fort Myers , PRN Patient Access Specialist I, Other , Fort Myers, Florida

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