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Licensing Case Manager (7126)

Company: Lutheran Services Florida
Location: Fort Myers
Posted on: September 5, 2021

Job Description:

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant. Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

  • early childhood education
  • refugee and immigration
  • mental health and substance abuse
  • juvenile justice
  • child welfare

LSF is looking for a talented Licensing Case Manager who wants to make an impact in the lives of children and families.

Purpose & Impact

Employee responsibilities as outlined; performing recruitment, training, and licensing recommendations of prospective foster/adoptive homes in Lee Counties, and by assuring compliance with licensing regulations and inspections of all foster homes in Lee Counties. These duties are accomplished in accordance with the following standards.

Treats customers, the public and staff with courtesy, respect. and dignity, and presents a positive image. Keeps supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral
and written communication skills in daily work. Supports the program and works with others in an effort to accomplish the goals of the program. Employee will make every reasonable effort to adhere to established safety procedures and
practices in the work area. Attends and successfully completes all mandated training courses and/or certifications within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment as the Licensing Counselor. Adheres to all confidentiality rules and regulations. This position is primarily responsible for recruiting, training, inspecting, evaluating, providing consultations and technical assistance and recommending for or against the licensing of foster homes. The position may
also maintain responsibility for licensing, inspecting, monitoring, evaluating and providing consultation and technical assistance to a caseload of foster homes and to retain quality foster homes. This includes communication with and coordination of information and inspections from other agencies, which have a role in the licensure process. This position must maintain a valid Florida Driver's License.

A Day in The Life of a Licensing/ Placement Case Manager

  • Conducts and participates in Parent Resource for Information Development and Education (PRIDE) training including orientation on a regular basis and assesses foster parent ability to receive a license to foster children. Carefully reviews and evaluates all material submitted by prospective applicants. Obtains background information to determine good character.  Evaluates all reference checks and discusses any negative comments.  Thoroughly analyzes all materials to determine suitability as a foster parent defining the strengths and weakness of the family.  Prepares an accurate home study to reflect the dynamics of the family and their communication style, strengths and weaknesses and significant factors of their background and personalities to assist in a determination of their appropriateness to foster parent a child.  Assist prospects in completing the licensing process.  Has a working knowledge of the Laws of Florida and the Rules in the Florida Administrative Code relating to the licensure operation and maintenance of foster homes and the administrative procedures.  Receives applications ensuring the data received is documented and within 30 days of receipt, provides to the applicant in writing a list of the things still needed to complete the licensing process.  Provides application package to supervisor for review within 30 days upon applicant's completion of PRIDE classes.  Employee will perform all tasks in a professional and courteous manner.
  • Conducts or participates in monthly county recruitment meetings with planned agenda; coordinates activities with district public information officer for positive coverage of recruitment events; coordinates and oversees individual county recruitment plans and activities; tracks county recruitment efforts to locate potential foster homes as assigned.  Collaborate with the Department of Children and Families on a regular basis to determine the type of homes needed with documentation provided to the unit.
  • Perform case management duties and be accessible to assigned clients on a 24-hour basis using equipment provided by agency.
  • Retention activities to include determination of the needs of foster families to retain them.  Data collection through surveys, personal visits and staff feedback to address home closings, positive relationship development, in-service training and the support services required to maintain foster homes.
  • Receives, organizes and prepares all licensing information packets in the manner consistent with the program requirements.. Submits licensing packets to the supervisor for approval two weeks in advance of the license expiration, if one exists.  Ensures all documentation is received and/or prepared thoroughly, completely and accurately.  Maintains accurate, up-to-date licensing files on all facilities and homes, coordinates and exchanges information with other programs.  Carefully reviews all application materials for appropriateness and accuracy.  Advises all applicants within 30 days upon receipt of application if any materials are deficient.
  • Provide appropriate referrals for clients and assist in linkage to those referrals as necessary.
  • Maintain professional communication and teamwork as a liaison with referral agency.
  • Represent Foster Care Program in court proceedings if needed.
  • Attend staff meetings, supervision sessions and inter-agency staffing as required.
  • Compile required reports on families in caseload and submit to supervisor in a timely manner, including progress notes, reports to the Department of Children and Families and courts as the needs dictate.
  • Adhere to professional standards and ethics.
  • Responsible to carry and maintain an agency cell phone.

  • Responsible to participate in unit after hour on-call placement rotation

  • Must be flexible to work some nights and weekends based on need of program

  • Other duties as reasonably assigned by unit Supervisor.

Other Functions:

  • Responsible to carry and maintain an agency cell phone. Other duties as reasonably assigned by unit Supervisor. Must be available to work some evenings and weekends.

Physical Requirements

  • Ability to drive self and clients, operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes, adapt to irregular hours, perform light lifting and be flexible to rotate on call as needed.
  • Must be able to work evenings and some weekends
  • Must be able to use own vehicle to perform job duties. Ability to travel locally and out of local area in the execution of professional duties and for training/conferences.
  • A valid Florida driver's license and auto insurance.


Education and Experience

  • Bachelor’s degree within the Human Services field. Graduation from accredited four-year college/university in human services providing direct service to children, youth and their families.  Must be able to obtain Child Welfare Certification.

  • Two or three years’ experience in Child Welfare preferred
  • A valid Florida driver’s license and auto insurance

Competencies (Skills/Knowledge & Abilities)

  • Good written and verbal communication, time management, organizational and interpersonal leadership skills.
  • Ability to function in a team setting, and professionally serve a diverse multi-cultural client population.
  • Dependability, discretion and good judgment are essential.
  • Must possess the ability to establish and maintain effective relationship with co-workers and the general public.
  • Must be able to function in the community without the presence of direct supervision.  Must be able to maintain high level of professional.
  • Responsibility in reporting activities, conduct and schedule to supervisor.
  • Adherence to agency policies and management practices.
  • Effective environmental support services to client families assigned by the program.
  • Team player with co-workers and program staff
  • Accurate, complete and timely documentation of case related activities
  • Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Why Work With LSF?

Ability to Make an Impact in Multiple Areas

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.


A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

Growth Opportunities

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

Amazing benefits package including:

  • Medical, dental and vision
  • Teledoc (24/7 access to doctors via phone and video)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement
  • LifeMart employee discount program (savings on everything from computers to car rentals)
  • Additional voluntary benefits:
    • Short-term disability
    • Group life insurance
    • Accident, critical illness/Cancer and hospital policy
    • Legal Shield coverage


Lutheran Family Services embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

Keywords: Lutheran Services Florida, Fort Myers , Licensing Case Manager (7126), Other , Fort Myers, Florida

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