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Lead Case Manager (7422)

Company: Lutheran Services Florida
Location: Fort Myers
Posted on: September 5, 2021

Job Description:

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.

Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Florida’s most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

  • early childhood education
  • refugee and immigration
  • mental health and substance abuse
  • juvenile justice
  • child welfare

LSF is looking for a talented Lead Case Manager who wants to make an impact in the lives of others.

Purpose & Impact:

Provide management and oversight to assigned staff and programs. Provide individual and family case management to youth. Advocate for clients with community agencies, courts, schools and etc. This may include attending and/or chairing: TURN – the multi-disciplinary team meetings and chairing TURN committees and CINS/FINS court proceedings. Act as lead staff person for designated Non-Residential and Residential Counselor l staff and/or programs. Participate in community outreach programs. Available to travel.

Essential Functions:

  • Provide leadership to specific assigned CINS/FINS programs and staff, i.e.: Intensive Case Management Services (ICMS)
  • Assist in the provision of individual, group and family counseling to youth and their families in the communities we serve
  • Provide crisis intervention counseling to families in crisis, as assigned.
  • Assist in the completion of comprehensive assessments of families in crisis.
  • Perform case management duties and be accessible via cell phone to assigned clients for urgent and/or emergency matters that would require your assistance
  • Provide direct support to client families in implementing their case plan through constructive, active participation in family life.
  • Teach and assist parents in meeting the physical, mental and emotional needs of their children.
  • Assist in the coordination of other community-based services and outreach to advocate for needs of clients on caseload.
  • Serve as advocate for youth and family.
  • Assist in the provision of follow-up monitoring and services to families on closed case status.
  • Attend staff meetings, supervision sessions and inter-agency staffing on clients as required.
  • Compile required reports on families on caseload and submit to supervisor in a timely manner, including progress notes, and courts as the needs dictate.
  • Adhere to professional standards and ethics.
  • Assists in completing intakes with youth and families as needed, and/or assigned by director.

Supervisory functions

  • Attend Oasis Shelter Case Staffing/Supervision
  • Oversight of shelter case manager
  • Review monthly performance/benchmarks for each program
  • Goal/Barriers to achieve/sustain performance/benchmarks
  • Provide monthly caseload supervision to assigned staff.
  • Review and sign off on all assigned CINS/FINS case files for accuracy and compliance monthly
  • Review and sign off on assigned client files and related documentation.
  • Adhere professional standards and ethics.
  • Perform other duties as assigned.


Physical Requirements:

Possess a valid Florida's driver's license and be able to use own vehicle to perform job duties in emergencies. Ability to travel locally and out of local area in the execution of professional duties and for training/conferences. Must be able to work flexible hours.


Bachelor's degree in social services and other requirements as indicated by the grant source.

Experience: One to two years’ experience working with troubled families and children.


Good written and verbal communication, time management, organizational and interpersonal leadership skills. Ability to function in a team setting, and professionally serve a diverse multi-cultural client population. Dependability, discretion and good judgment are essential. Must possess the ability to establish and maintain effective relationships with co-workers and the general public. Must be able to function in the community without the presence of direct supervision. Must be able to maintain high level of professional responsibility in reporting activities, conduct and schedule to supervisor.


Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs. Certified First Aid/CPR and crisis intervention. Valid driver's license and insurance required.

Principal Accountabilities:

  • Reports to Clinical Director and/or Executive Director
  • Team player with co-workers, administrators, community members, and school personnel.
  • Innovative delivery of case management services and referrals.
  • Provision of accurate case records.
  • Adherence to agency policies and procedures.


Why work for LSF?

Ability to Make an Impact in Multiple Areas

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. Either way, members of the LSF family will play a part in transforming the lives of those in need.


A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization – OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY – drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

Growth Opportunities

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

Amazing benefits package including:

  • Medical, dental and vision
  • Teledoc (24/7 access to doctors via phone and video)
  • Employee Assistance Program (EAP)
  • Long-term disability
  • Employer paid life insurance (1X salary), AD&D
  • Health and dependent care FSA
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy
  • 403(b) Retirement plan with 3% discretionary employer match
  • Tuition reimbursement

Additional Voluntary Benefits

  • Short-term disability
  • Group life insurance
  • Accident, critical illness/Cancer and hospital policy
  • Legal Shield coverage


Lutheran Family Services embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

Keywords: Lutheran Services Florida, Fort Myers , Lead Case Manager (7422), Other , Fort Myers, Florida

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