Company: Brookdale Senior Living
Location: Fort Myers
Posted on: October 13, 2021
Make Lives Better Including Your Own.
The happiness of those we serve is dependent on the happiness of
our associates, so you'll receive competitive compensation and a
benefits package with additional perks designed to make you smile.
The work you do will be challenging yet rewarding. But you'll earn
more than a paycheck; you can enjoy opportunities to grow your
career, as well as ongoing programs catered to your health,
financial, mental, and emotional needs. Most of all, we believe you
can find purpose, meaning, and the chance to be a part of something
bigger than yourself.
Veterans, transitioning active duty military personnel, and
military spouses are encouraged to apply.
We believe that in order to best serve our residents and patients,
we need to first serve our associates. One way we do that is
through our benefits. Our offerings include, but are not limited
Full-time and part-time associate benefits:
• 401(k) Retirement Savings Plan
• Benefit plan package
• Employee Stock Purchase Program
• Pre-tax Commuter Benefit
• Associate Compassion Fund
• Associate Discounts
• Identity theft protection
• Pet savings and insurance plans
• Voluntary benefits available
Full-time associate benefits:
• Extensive Insurance Plans, including medical, dental, vision,
flexible spending account, health savings account and more.
• Paid Time Off
• Adoption Benefit
• Tuition Reimbursement
• Company-provided life insurance and accidental death and
• Voluntary STD and LTD
This is an incentive based position, which may include bonuses,
incentive, or commission plans.
Please note, Brookdale has adopted a policy requiring all
associates to be fully vaccinated against COVID-19, subject to
limited exemptions based on medical conditions, sincerely held
religious beliefs, or applicable state laws and regulations.
Under limited supervision, receives walk-in/call-in visitors and
uses software systems to identify and contact leads provided by the
Business Development Coordinator and current community residents.
Effectively explains and demonstrates to prospective residents and
their families the benefits of residing and receiving care at the
community. Communicates sales and contractual information and
closes contract sales to maintain and improve occupancy levels.
Solicits assistance of community staff to promote and explain
community services, practices, policies, pricing and other
information necessary to close the sale.
- Routinely reviews software databases to identify and follow-up
on leads from all sources. Calls a lead and obtains additional
information on personal residential and care needs. Encourages
prospective residents and families to make wait list deposits.
Maintains long term contact with prospects to encourage continued
familiarity. Encourages and promotes visits and tours of
community(s). Meets established goals regarding contacts and tours
to achieve desired sales goals. Enters updated prospective resident
information and status of relationship into the lead management
- Maintains positive and understanding relationships with current
residents and their family. Encourages their positive promotion of
community to friends, acquaintances and family. Identifies
religious, civic and social groups to which current residents
belong to expand referral network. Cultivate leads with current
residents through positive interaction and interest in activities
and concerns. Follows-up with resident referrals as identified.
Explains and promotes the Resident Referral Program to current
- Assists in identifying innovative events and methods to
increase visitation of targeted groups. Assists in planning,
sponsoring, organizing, and executing special events to inform and
attract referrals and prospects to visit community. Presents and
demonstrates the value and benefits of the community for its
residents as appropriate to stimulate interest and sales.
- Obtains and maintains knowledge of competitors. Communicates
community features to best compete with competitor's strengths and
weaknesses. May visit competitors' communities to understand how to
best refer and market services and products.
- Conducts personal tours of communities for prospective
residents and family. Schedules meetings with staff department
heads as requested or as deemed necessary to effectively convince
potential residents of abilities to meet their residential and care
needs. Understands needs of potential residents to highlight
community features that will satisfy them.
- Explains fee structure in a manner that will be most meaningful
and that will clearly reflect the benefits of prospective
resident's choices. Explains the physical and financial assessment
processes to prospects and coordinates required staff interviews
and credit checks.
- Closes contractual arrangements. Communicates availability of
units and status of waiting lists. Obtains necessary personal
information and prepares standard, legal documents required for
signature. Communicates pricing structures and service rates.
Obtains signatures, required deposits and authorizations for
- Requests assistance of marketing assistant when appropriate to
coordinate needs relating to logistics of new resident moves
including such things as transference of keys, furniture move-in
coordination, unit preparation, new resident orientation and
welcoming, etc. Maintains continued contact to reflect concern and
interest for their continued wellbeing and satisfaction after
relocation to the community.
- May provide input regarding the development of promotional
brochures, videos and mailings as used in networking referrals and
marketing to prospective residents.
- Prepares written reports and communicates status of current
success in a clear and concise manner.
This job description represents an overview of the
for the above referenced position. It is not intended to represent
a comprehensive list of
. An associate should perform all duties as assigned by his/her
Keywords: Brookdale Senior Living, Fort Myers , Sales Counselor, Other , Fort Myers, Florida
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