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Member Experience Specialist

Company: Gartner
Location: Fort Myers
Posted on: November 13, 2021

Job Description:

* This role can be remote* The Member Experience Specialist will partner with aligned GRB service associates to ensure optimal member engagement and execute on retention strategies by directly impacting member attendance to Gartner Research Board meetings and Gartner on-platform events. This position will work in conjunction with Events, Service Delivery, Publishing & Communications, Sales, and Research to increase member attendance and satisfaction at events. Major Responsibilities/Accountabilities: Create and send Outlook meeting save-the-dates and invitations to GRB members and prospects Execute engagement strategies and provide regular updates to Service Delivery Associates, Events Manager, and GRB management as needed. Recommend targeted engagement strategies based on specific member intelligence and trends, including a more personalized approach to individual attendance Ensure personalized, thoughtful, accurate, value-added member (and executive assistant) communications reflecting GRB style and standards. Communicate meeting agenda details, track and encourage attendance, collect and record meeting logistics information. Interface with Ruby client prospecting program to determine which prospects should attend specific events. Review and update registration templates in Rainfocus event management system Partner with Gartner Conferences associate and Events Operations manager to continuously improve the use of Rainfocus. Provide "on-site" virtual and live meeting support as needed Review member Service Agreements to ensure event entitlements are being utilized Impact of Role: Expected Results Ensure continuous improvement in member engagement through standard event communication touchpoints and additional strategic, personalized communications, timely and accurate attendance status reporting and risk identification. Quickly develop and deploy engagement activities and risk mitigation strategies. Relationships: Internal/External Interact with members and their executive assistants to drive engagement at meetings and other GRB community events. Conceptualize and collaborate with various departments internally in support of member engagement opportunities. Education/ Certifications Bachelor's Degree Professional Experience A minimum of three years senior executive support experience Exceptional written and verbal communications skills, attention to detail Stellar organizational skills; ability to work independently Strong time, project/deadline management skills Excellent teamwork ethos, ability to liaise and collaborate effectively with other departments Critical thinking and problem solving mastery Technical/ Professional Skills & Competencies Microsoft Office Suite, especially Excel, Outlook, and PowerPoint; Google Workspace; Microsoft Teams; Rainfocus, Video Conferencing Tools (Zoom, WebEx, etc.), CRM systems, particularly Salesforce. Who are we? Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's most critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries. What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer: Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to Job Requisition ID:58942 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Keywords: Gartner, Fort Myers , Member Experience Specialist, Other , Fort Myers, Florida

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