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Client Success Associate

Company: Gartner
Location: Fort Myers
Posted on: November 16, 2021

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We're the world's leading research and advisory company that steers clients toward the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you. Interested in learning more, view and register for any of our upcoming recruiting events here! Job description: * Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription; resulting in customer satisfaction, retention, and growth * Introduce Gartner services and capabilities to new clients and communicate value to decision makers * Facilitate client calls and engagements in order to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership * Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients * Identify approaches that address the client's operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention * Conduct regular retention and bright spot analysis of client book of business that provides insights into performance and key client engagement metrics * Participate or lead team projects and initiatives that seek to streamline activities that support continuous improvement programs Essential must-have skills: * Bachelor's degree preferred, (not required) * At least 1 year OR relevant internship experience * Interest or previous experience working in the technology industry * Excellent verbal and written communication skills * Proven success in building and maintaining strong business relationships * Strong competency with computer-based tools including Microsoft Office and CRM system(s) * Comfortable being measured on client utilization and retention Benefits: We offer a highly competitive rewards and benefits package including; Medical, Dental, Vision, 401k match, and tuition reimbursement. All Gartner associates strive to be high performers, problem solvers, and team players with passion, integrity and effectiveness. We strive to attract exceptional people who really enjoy what they do. Are you ready to jump on board? Equality statement: The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, caste, creed, religion, sex, sexual orientation, gender identity or expression, marital status, citizenship status, age, national origin, ancestry, disability, or any other characteristic protected by applicable law. Gartner affirmatively seeks to advance the principles of equal employment opportunity and values diversity and inclusion. Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified applicant with a disability and unable to or limited in your ability to use or access the Gartner's career webpage as a result of your disability, you may request reasonable accommodations by calling Human Resources at +1203-964-0096 or by sending an email to Applicant.Assistance@gartner.com Job Requisition ID:58048 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

Keywords: Gartner, Fort Myers , Client Success Associate, Other , Fort Myers, Florida

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