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Call Center Reps needed

Company: Kelly
Location: Fort Myers
Posted on: November 22, 2021

Job Description:

Kelly Services is looking for Call Center Representatives for a high volume call center.

  • Temporary to Permanent
  • Pay Rate: $15-16.50 (depending on experience)
  • Work Schedule: Monday - Friday, 8:00 am - 5:00 pm OR 8:30 am - 5:30 pm
  • Ft Myers, FL 33912
  • Bilingual Spanish is a plus!! Job Description: The Contact Center Customer Service Representative position is responsible for providing excellent customer service in a team-based environment. As an inbound contact center CSR, it is important to have a friendly and empathetic customer advocate approach to assisting customers. The ability to speak clearly and concisely and remain patient and calm in escalating situations is critical. This position requires the CSR to be adaptable and organized. The CSR handles incoming calls (inquiries, complaints, scheduling, taking messages, records requests etc.) and directs calls for further problem resolution, if necessary. Requirements:
    • High School Diploma / GED / or equivalent education preferred.
    • 1 year of High volume /Contact Call Center experience preferred.
    • Bilingual Spanish / English is an advantage in this position. Additional Info:
      • Training is Mandatory- Mon-Fri 8:00am-4:30pm ( 6 weeks paid training)
      • Masks must be work in the common areas and when facing peer---not while on the phone.
      • Dress code- Business Casual Apply today! Questions?? Reach out to Why Kelly -- ? You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, Fort Myers , Call Center Reps needed, Other , Fort Myers, Florida

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