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Front Desk Supervisor - Fort Myers (Full-Time)

Company: NXTThing RPO, LLC
Location: Fort Myers
Posted on: January 9, 2022

Job Description:

Company DescriptionHeadquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof.Job DescriptionRate of Pay: $14.00 - $15.50/hr, depending on experience ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)This is a full-time positionFRONT DESK SUPERVISORFront Desk Supervisor is responsible for the supervision of the front-end associates ensuring our clients receive superior customer service. Additionally, the Front Desk Supervisor may assist with the daily care of guests including, but not limited to: feeding, cleaning, exercising, and bathing.Responsibilities include:Provide direct supervision of the Front Desk Associates including supervising, training and coaching Associates based on company standards, policies, and guidelines.Follow the check-in/departure procedures for all guests visiting the resort for any service provided by the resort.Answer all incoming phone calls.Provide updates to customers requesting information about their pet.Report and document (when applicable) to the Resort Manager and/or Resort Assistant Manager any potential hazards or behavioral problems involving guests or employees.Emptying trash cans, mopping floors, cleaning of rest rooms, common areas, and employee break room.Maintain cleanliness of the lobby during operating hours.Make and confirm reservations as a back-up to central reservationsUtilize the applicable software systemsAssist Manager and Assistant Managers with required reporting tasksAssist Resort Manager in training employees, assign/direct work, reward/coaching employees, and conduct employee performance appraisals.Responsible for assisting new & existing team members in completing their required LMS courses and training guidePerform duties as required by Resort Manager to maintain operation of the resort.QualificationsProfessional appearance in compliance with dress codeConfident and energetic personalityStrong organizational, cash management, and sales skillsStrong ability to prioritize and multi-task; work with minimal supervisionReliable and flexible to Resort needsAble to handle a variety of animals safely and comfortablyExemplifies our core values- Passion, Innovation, and CommunityComfortable leading by example, including 'hands-on' task managementValues learning, receptive to feedback, and strives for self-improvementExceptional communication and interpersonal skillsAdditional InformationComplimentary Pet Day Camp - Bring your dog with you to work!30 Days of Complimentary Pet Boarding (non-holidays)On-demand pay with DailyPay Discounted Veterinary Care and Grooming Services (per location)Dog/Cat Adoption AssistanceFitness ReimbursementPaid Time Off (both full-time and part-time status)401(k) Savings Plan --- Health, Dental and Vision Insurance (full-time status)

Keywords: NXTThing RPO, LLC, Fort Myers , Front Desk Supervisor - Fort Myers (Full-Time), Other , Fort Myers, Florida

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