Keyholder
Company: THE PAPER STORE
Location: Fort Myers
Posted on: May 6, 2022
Job Description:
Job DescriptionThe Paper Store is committed to being the
premiere destination for all of our customer's gift-giving needs.
Our mission is to share our passion for The Paper Store with each
customer, during each visit, by going above and beyond their
expectations for both selection and service. Key Holders are
responsible for delivering world class service, achieving sales
goals and maintaining merchandising standards in a fun and fast
paced retail environment. Key Holders report directly to the Store
Team Leader and other members of management. Key Holders are
responsible for providing customers with a unique shopping
experience by utilizing the G.U.E.S.T. service approach. Key
Holders are responsible for all Sales Associate responsibilities.
Responsibilities also include providing the team with continuous
coaching to improve sales and service, processing customer returns
and exchanges, supervising the sales floor, and performing store
opening/closing procedures.KEY RESPONSIBILITIES:
- Act as a TPS Champion by modeling the G.U.E.S.T. service
approach, and consistently delivering World Class Service
- Greet and welcome every customer warmly and with
enthusiasm
- Understand customer needs by asking open-ended questions
- Explain product features and benefits in relation to the
customers' needs by providing in-depth product knowledge
- Suggest additional items to build onto sales by utilizing
effective selling techniques
- Thank the customer sincerely and invite them to return and shop
with us again
- Be a TPS Brand Ambassador
- Build customer loyalty by being friendly, attentive and
respectful of customers
- Inspire and motivate the team daily by delivering positive
feedback and utilizing TPS recognition programs
- Contribute to a positive work environment by modeling ethical
behavior, fostering open communication, and maintaining
confidential information as required
- Professional presentation in attire, demeanor, appearance and
compliance to company dress code
- Support all sales efforts and initiatives across all business
channels in an effort to maximize company sales
- Consistently capture accurate and valid customer information at
the POS
- Maintain awareness of all current promotions and process them
correctly at the Point of Sale
- Demonstrate the ability to make decisions with sound judgement,
and in the best interest of the TPS customer, store team, and
business
- Continually train and coach associates on GUEST service
behaviors and assigned tasks
- Demonstrate desire to participate in training and development
utilizing all training resources available
- Prepare incoming product for the sales floor by following
instruction and guidance from supervisors
- Merchandise product following company visual guidelines and
visual standards
- Demonstrate a fundamental knowledge of computers, systems and
programs relevant to the position
- Uphold store maintenance and cleanliness standards
- Perform management functions as expected. This includes, but is
not limited to: opening and closing of the store, management
functions on point of sale, supervising the sales floor,
coordinating breaks etc.
- Assist with all other related tasks as directed within assigned
time frame
- Comply with all company policies and proceduresJOB
REQUIREMENTS:
- Previous experience and leadership work in specialty retail is
preferred
- Ability to work a flexible schedule to include nights,
weekends, and holidays
- Demonstrate an ability to multi task while being attentive to
customers
- Proficient in using Microsoft Office and POS Systems
- Ability to work well and be a leader in a team environment
- Ability to be mobile on a sales floor for extended periods of
time
- Ability to lift and mobilize medium to large items up to 50
lbs., while utilizing appropriate safety techniques The Paper Store
is an equal opportunity employer and considers all qualified
applicants for employment without regard to race, color, national
origin, religion, sex, disability, age, veteran status, or any
other classification protected by state, local or federal law.
Keyholder position. Part-time. Flexible schedule including nights,
weekends, and holidays.
Keywords: THE PAPER STORE, Fort Myers , Keyholder, Other , Fort Myers, Florida
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