Contact Center Support Expert

Company: Insite Managed Solutions
Location: Fort Myers
Posted on: May 7, 2022

Job Description:

Job DescriptionJob Type: Full-timeLocation: In-Office - Fort MyersCompensation: $17 an hour, 401k, PTOPaid training, starts Monday, June 13thPOSITION OBJECTIVE This call center position provides customer service and troubleshooting support for Delta Faucet Company products such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will provide support for various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a "Best in Class" approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette. The ideal candidate has previous experience in all position requirements and will show a high-energy work ethic.QUALIFICATIONS

• Interest or experience in DIY home repair preferred
• Superior Customer service, patience, and communication skills required
• Ability to quickly identify a customer's challenge and provide an appropriate solution
• Excellent computer skills with the confidence to learn and apply new technology related to this position
• Ability to work in a stationary cubicle environment that requires sitting for long periods
• 2–4-year degree or comparable work experience in plumbing preferred
• Ability to multitask and use multiple technologies
• Must pass our pre-employment background screen
• Equal Opportunity Employer M/F/D/V
• Available to work Monday - Friday 8 am – 7 pm EST, and Saturday 9 am – 6 pm EST shift
• Available to work weekends and holidaysWHO WE ARE
  • We are entrepreneurial-minded, value-oriented and driven to achieve success
  • We are curious and willing to dive into the details and examine them quickly
  • We are eager to learn and grow continuously
  • We have a passion for innovation, and we are constantly looking to make things better
  • We are a fast-paced, successful growth organization, providing transparency and visibility
  • We are a diverse, remarkable, global organization full of intelligent people
  • We have optimism for finding solutions: when we see a problem, we figure out how to solve it
  • We are development-oriented, providing multiple paths for career development and opportunities

Keywords: Insite Managed Solutions, Fort Myers , Contact Center Support Expert, Other , Fort Myers, Florida