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AR Resolutions Specialist I

Company: Arthrex, Inc.
Location: Fort Myers
Posted on: May 7, 2022

Job Description:

Requisition ID: 52442 Title: AR Resolutions Specialist I Division: Arthrex, Inc. (US01) Location: Fort Myers, FL
Main Objective: Maintain proper accounting controls over customer billing adjustments, customer refunds and agency chargebacks by researching, analyzing, resolving and posting customer invoice, payment and account issues.
Essential Duties and Responsibilities:

  • Manage and maintain assigned dispute cases in SAP including making telephone calls and initiating emails to customers, agencies, regional directors and various internal departments such as AIM, SALT, Returns, Complaints and National Sales
  • Identify root cause and collaborate with customers, cash application and credit and collection teams to resolve all discrepancies
  • Research customer disputes related to product taxability, pricing, unit of measure, shipping and billing errors and other similar issues
  • Partner with the Customer Service department to facilitate resolution of issues related to shipped orders
  • Partner with Database Changes team in Customer Service to ensure integrity of customer name, addresses and taxability changes
  • Ensure and maintain accurate notes and records for each dispute case
  • Research and analyze customer short-payments by reviewing payment, account history and invoice accuracy
  • Utilize Vertex to verify customer taxability status
  • Identify HIPPA violations of PHI on invoices and communicate them accordingly to customer
  • Verify promotional items on invoices and ensure their validity
  • Utilize CMS to verify account contract pricing
  • Facilitate collections on invoices that need to be paid
  • Verify purchase orders for shipped and hand-delivered items
  • Communicate with shipping and inventory management to verify picking errors
  • Utilize Microsoft Excel to create spreadsheets for data
  • Read, review and analyze dispute case documentation and records
  • Process credit memos and adjustments to invoices accurately and timely
  • Utilize Fox-It to create electronic files for all credits and adjustments processed
  • Determine corresponding fiscal, project and GL codes for credit memos and adjustments
  • Identify and verify partner details on credit memos and adjustments to ensure accurate commissions receipt and reversal
  • Reconcile mathematical variances to ensure accuracy
  • Verify sales tax details for accuracy on credit memos and adjustments
  • Determine freight charges and variances
  • Determine accurate corresponding promotional codes on credit memos and adjustments
  • Identify best practices for each method of approach on credit memos and adjustments
  • Verify product category on credit memos and adjustments
  • Follow specific instructions and designated guidelines for each type of credit memo and adjustment
  • Communicate with IT on software and hardware issues and place and maintain supply orders for A/R department
  • Ability to share knowledge and train others when needed

    Education/ Experience
    High school diploma or equivalent and 3+ years of experience in an accounts receivable environment required.
    Limited use and/or application of basic processes, practices, and concepts. Limited knowledge of standards and procedures.

    • Strong problem solving, communication and analytical abilities required.
    • Ability to work in a high pressure, goal-oriented team environment required.
    • Must be detail oriented with the ability to handle multiple tasks within deadlines.
    • Demonstrated ability to prioritize and organize workloads for maximum effectiveness.
    • Ability to communicate issues and problem solve effectively with customers, internal teams and independent sales network required.
    • Working knowledge of accounting principles preferred.

      Reasoning Ability
      Solves routine problems of limited scope and complexity following established policies and procedures.
      Discretion/ Latitude

      • Work is closely supervised. Follows specific, detailed instructions.
      • A/R adjustment invoice approval level of up to $500.

        All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: Arthrex, Inc., Fort Myers , AR Resolutions Specialist I, Other , Fort Myers, Florida

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