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Account Coordinator

Company: Blue Stream Fiber
Location: Fort Myers
Posted on: May 13, 2022

Job Description:

Job Description Job Title: Account Coordinator Reports To: Manager of Account Coordinator FLSA Status: Non- Exempt Department: Customer Experience Benefit: Eligible POSITION HIGHLIGHTS The Account Coordinator is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Develop strong relationships with property management that is conducive to the sale and retention of Blue Stream products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of expertise. What your responsibilities will be in this role: Update Bulk Checklist and Ops SharePoint with implementation timeline, onsite hours, and contact information. Submit marketing tickets for collateral throughout the launch process including, but not limited to, Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, Certified Letters, etc. Work with Billing and MIS teams to test billing codes. Attend all property meetings, including, but not limited to, board meetings, town halls, update meetings, etc. Conduct training of Blue Stream products and services during the installation period to familiarize community residents with our platform. Be onsite throughout the entire launch of the project, beginning with the start of registrations and installation scheduling. Be available to residents to answer questions about Blue Stream products, rate sheets and porting of phone numbers Handles all escalated customer and onsite subscriber issues Create orders utilizing the ICOMS billing system for appointments and updating accounts. Utilize data entry systems to register new clients for their bulk community services. Educate Residents on additional options above the bulk agreement to meet the needs of the customer and ensure a positive Customer experience. Handoff launch or conversion to normal operations and account management when appropriate What you bring to the table: Makes customers--- needs a primary focus of one---s actions, developing and sustaining productive customer relationships. Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization. Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations. Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. General Qualifications: High School Diploma or 2 years of relevant experience Abila to communicate in the English language. Bilingual in any language is a plus Able to organize and prioritize effectively Proficient in Microsoft Office, Excel, and Power Point Key Competencies: Accountable --- Take ownership and commit to get it right, the first time. Inclusive --- Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all. Innovative --- Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions. Respectful --- Hold every assignment with regard for our customers and each other. Integrity --- Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action. Diverse - Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers. Physical Demands/Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. frequently required to sit, stand, bend at the knees and waist, and walk required to use hands to type, handle objects and paperwork required to reach and hold on to items at chest level or reach above the shoulder required to use close vision and focus Why Join the Blue Stream Team? Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV, and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member---s strengths and experiences. People We take our role as trusted industry experts very seriously. We provide communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience from a local team that cares. We are a united team that operates following a clear set of core values that guide us in our everyday actions:

Keywords: Blue Stream Fiber, Fort Myers , Account Coordinator, Other , Fort Myers, Florida

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