Account Coordinator
Company: Blue Stream Fiber
Location: Fort Myers
Posted on: May 13, 2022
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Job Description:
Job Description Job Title: Account Coordinator Reports To:
Manager of Account Coordinator FLSA Status: Non- Exempt Department:
Customer Experience Benefit: Eligible POSITION HIGHLIGHTS The
Account Coordinator is responsible for increasing the number of
active subscribers and product penetration in assigned
multi-dwelling properties/communities by selling and promoting Blue
Stream products, including video, high-speed Internet, and voice.
Develop strong relationships with property management that is
conducive to the sale and retention of Blue Stream products and
services. Provide ongoing sales support to assigned MDU properties.
Utilizes advanced knowledge of Blue Stream's products and services
as well as sales process experience to maximize sales. Works with
moderate guidance in own area of expertise. What your
responsibilities will be in this role: Update Bulk Checklist and
Ops SharePoint with implementation timeline, onsite hours, and
contact information. Submit marketing tickets for collateral
throughout the launch process including, but not limited to, Town
Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides,
Certified Letters, etc. Work with Billing and MIS teams to test
billing codes. Attend all property meetings, including, but not
limited to, board meetings, town halls, update meetings, etc.
Conduct training of Blue Stream products and services during the
installation period to familiarize community residents with our
platform. Be onsite throughout the entire launch of the project,
beginning with the start of registrations and installation
scheduling. Be available to residents to answer questions about
Blue Stream products, rate sheets and porting of phone numbers
Handles all escalated customer and onsite subscriber issues Create
orders utilizing the ICOMS billing system for appointments and
updating accounts. Utilize data entry systems to register new
clients for their bulk community services. Educate Residents on
additional options above the bulk agreement to meet the needs of
the customer and ensure a positive Customer experience. Handoff
launch or conversion to normal operations and account management
when appropriate What you bring to the table: Makes customers---
needs a primary focus of one---s actions, developing and sustaining
productive customer relationships. Identifies and understands
issues, problems, and opportunities; compares data from different
sources to draw conclusions; uses effective approaches for choosing
a course of action or developing appropriate solutions; and takes
action that is consistent with available facts, constraints, and
probable consequences. Deals effectively with others in
antagonistic situations, using appropriate interpersonal styles and
methods to reduce tension or conflict. Establishes proper courses
of action to ensure that work product is completed efficiently and
on time/within proper time limits. Maintains stable performance
under pressure or opposition (such as time pressure or job
ambiguity); handling stress in a manner that is acceptable to
others and to the organization. Possesses, acquires, and maintains
the technical/professional expertise required to do the job
effectively and to create effective solutions.
Technical/professional expertise is demonstrated through problem
solving, applying technical knowledge, and product and service
management for the functional area in which employee operates.
Actively appreciates and includes the diverse capabilities,
insights, and ideas of others and working effectively and
respectfully with individuals of diverse backgrounds, styles,
abilities, and motivations. Sets high standards of performance for
self; assuming responsibility and accountability for successfully
completing assignments or tasks; self-imposing standards of
excellence rather than having standards imposed. General
Qualifications: High School Diploma or 2 years of relevant
experience Abila to communicate in the English language. Bilingual
in any language is a plus Able to organize and prioritize
effectively Proficient in Microsoft Office, Excel, and Power Point
Key Competencies: Accountable --- Take ownership and commit to get
it right, the first time. Inclusive --- Able to work in a
collaborative style that highlights strengths, pushes you to reach
your highest potential, and ensures an enjoyable and rewarding
experience for all. Innovative --- Be resourceful, creative,
hungry, humble, and smart to develop world class products,
services, and solutions. Respectful --- Hold every assignment with
regard for our customers and each other. Integrity --- Be open,
honest, and transparent with yourself, coworkers, customers, and
stakeholders in every action. Diverse - Embrace unique thought
processes to assist in making well-rounded decisions that
ultimately benefits our team and our customers. Physical
Demands/Working Conditions The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. frequently
required to sit, stand, bend at the knees and waist, and walk
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach
above the shoulder required to use close vision and focus Why Join
the Blue Stream Team? Blue Stream Fiber has been in business for
over 40 years, servicing Florida with amazing Internet, TV, and
Phone products. We have invested millions of dollars building fiber
in the communities we serve to deliver an innovative array of
products and services, including fiber-to-the-home infrastructure,
symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo
Android Set-Top boxes with Google Assistant, among other
industry-leading technology. As our company grows throughout the
state, our support staff needs to grow and evolve, and that is
exactly why we need you. At Blue Stream Fiber we take a customized
approach to ensure our customers are at the center of every
decision we make, all the while developing each of our team
member---s strengths and experiences. People We take our role as
trusted industry experts very seriously. We provide communities and
our neighbors with reliable fiber infrastructure to offer
world-class internet, TV and phone products and services that
enrich lives, while providing a personalized customer experience
from a local team that cares. We are a united team that operates
following a clear set of core values that guide us in our everyday
actions:
Keywords: Blue Stream Fiber, Fort Myers , Account Coordinator, Other , Fort Myers, Florida
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