Student Help Desk Support Associate
Company: Florida Gulf Coast University
Location: Fort Myers
Posted on: May 16, 2022
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Job Description:
*Job Summary*The Help Desk Assistant will perform basic office
duties, provide customer service, and support for the University.
The University Help Desk is a part of Information Technology
Services.Information Technology Services provides leadership and
instills confidence through exceptional technology and assistance
to our customers.Information Technology Services consists of
multiple teams who support all faculty, staff and students as it
relates to desktop computing, applications, telecommunications,
network, classroom technology and other technical needs.*Job
Description**Typical duties include but are not limited to:*
Provide phone support to the FGCU community Answer questions about
hardware/software configurations. Remote troubleshooting. Help with
testing of new services. Record work in the Help Desk ticketing
system.*Other Duties* Performs other job-related duties as
assigned.*Additional Job Description**Required Qualifications*High
school diploma or equivalent.Experience providing excellent
customer service in person and over the phone.Basic knowledge and
understanding of computer use.Open availability Mon-Fri 7:00 am
10:00 pm and Saturday 8:00 am - 5:00 pm*Preferred
Qualifications*Previous experience in a help desk role in a higher
education environment.Coursework or training in IT disciplines
covering computer applications, hardware, networking, systems or
similar area.*Knowledge, Skills, & Abilities*Promote a common
purpose consistent with stated University goals and demonstrate a
commitment to students and the learning environment.Possess the
knowledge of general written standards and procedures utilized, and
have the ability to read, interpret, and follow procedural and
policy manual related to the job tasks.Demonstrate the ability to
respond to supervision, guidance and direction in a positive,
receptive manner and in accordance with stated policies.Provide
quality customer service by creating a welcoming and supportive
environment.Present a professional image in word, action and
attire.Demonstrate professionalism in dealing with a diverse
population while understanding and respecting each other s view of
the world, personalities and working styles.Apply effective
techniques to create working relationships with others to achieve
common goals; successfully communicates and collaborates with
others to achieve goals.Demonstrate skills necessary to look at
situations and processes critically to make recommendations for
improvement.
Keywords: Florida Gulf Coast University, Fort Myers , Student Help Desk Support Associate, Other , Fort Myers, Florida
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