Branch Operations Assistant

Company: IAA
Location: Fort Myers
Posted on: June 24, 2022

Job Description:

IAA, Inc. is seeking a Branch Operations Assistant to join our team in Fort Myers, FLIAA, certified as a Great Place to Work -, is a leading global marketplace connecting vehicle buyers and sellers. Leveraging new technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 talented employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom. The Branch Operations Assistant addresses all customer inquiries under the direction of the Branch Manager including all clerical duties needed in the office, performing basic yard functions to ensure that all key information is recorded on incoming vehicles, and helping with the upkeep and maintenance of these vehicles throughout the sale process.Key Accountabilities:

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments
• Enter data into the computer system
• Reference pricing and delivery information
• Respond to customer questions, complaints, and requests
• Set up new records and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process all necessary paperwork in preparation for auction day, securing necessary approvals
• Follow well-established procedures and under the close direction of the supervisor
• Open to learning automobile titling
• Help with other office functions as needed
• Vehicle check-in by recording and filing information on vehicles being assigned to the facility
• Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
• Operate passenger vehicles in a safe manner for the purposes of moving the vehicles around the facility and storing them in the appropriate locations at the branch
• Assist visitors by providing appropriate guidance and directing them to the appropriate person for additional assistance
• Receive training in forklift/loader operation
• Immediately report all violations of company policy to a supervisor or manager
• Become an expert for entry-level Yard Attendants and Customer Service Representatives Additional Information
  • Able to communicate and work with customers & towers
  • Basic computer skills
  • Time managing skills
  • Ability to work unattended
  • Clear communication skills
  • Professional and clean appearance
  • Ability to function well as part of a team
  • Must be willing to learn how to operate a forklift
  • General mechanical knowledge of the makes and models of vehicles required
  • Experience in the equipment rental or construction industry and related fields preferred
  • Basic automotive repair skills preferred
  • Previous forklift operating experience is a plus
  • Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods of time
  • Driver's License Required
  • 18+ Age Requirement Experience:
    • High School Diploma or Equivalent
    • 0-2 Years of related experience In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/Accidental Death, and Dismemberment, paid holidays, and vacations.About IAA: IAA, certified as a Great Place to Work -, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing new technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOEWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
      • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Keywords: IAA, Fort Myers , Branch Operations Assistant, Other , Fort Myers, Florida