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Automotive Warranty Administrator

Company: AutoNation Toyota Fort Myers
Location: Fort Myers
Posted on: July 31, 2022

Job Description:

Position OverviewThe Service-- -Warranty Administrator is responsible for reviewing and completing warranty claims.
This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.-- --- -What are the day-to-day responsibilities?
* Process all claims by next business day following RO close date* Handel and resolve all claim corrections and charge-backs* Establish and maintain relationships with the manufacturer's designated warranty representatives* Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures* Analyze problems, identify trends and develop strategies for maximizing claim process* Flag the technicians for the hours earned on the service they performed* Check each repair order against the vehicles service history to avoid duplicate claims* Provide a weekly report to the service manager regarding claim status* Report any fraudulent manipulation of warranty claims* Provide parts manager with updated parts listing on a weekly basis* Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs* Assist service consultants in closing all open warranty RO's* Assist service consultants and technicians with any warranty questions* Assist with special projects, audits and reports as requested* Review and manage all aging schedules and reports* Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
* Attend warranty training courses as needed-- --- -What are the requirements for this job?
* High school diploma or the equivalent* Ability to effectively communicate verbally and in writing* Ability to confront and resolve difficult customer service situations* Demonstrated customer service skills* Ability to read and comprehend written instructions and information* General knowledge of automotive parts and vehicle mechanical operations* Two years of experience in a automotive dealership* Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test-- -Hireology . Keywords: Automotive Warranty Administrator, Location: Fort Myers, FL - 33907

Keywords: AutoNation Toyota Fort Myers, Fort Myers , Automotive Warranty Administrator, Other , Fort Myers, Florida

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