Remote Call Center Representative
Location: Fort Myers
Posted on: September 21, 2022
We are searching for a polite, professional call center
representative to work closely with other team members to provide
outstanding service to our customers by answering questions,
handling complaints, and troubleshooting problems with our products
and services. The call center representative may handle a high
volume of inbound or outbound calls or both and should seek to
create a positive experience for each caller. They will listen to
clients to understand the reason for their call, address all
questions or complaints, and provide an accurate and efficient
- Responsibilities: Answering or making calls to clients to learn
about and address their needs, complaints, or other issues with
products or services. Responding efficiently and accurately to
callers, explaining possible solutions, and ensuring that clients
feel supported and valued. Engaging in active listening with
callers, confirming or clarifying information and diffusing angry
clients, as needed. Building lasting relationships with clients and
other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics
while providing excellent consistent customer service. Making sales
or recommendations for products or services that may better suit
client needs. Taking part in training and other learning
opportunities to expand knowledge of company and position. Adhering
to all company policies and procedures. Requirements: High school
diploma or equivalent. More education or experience may be
preferred. Exceptional customer service, active listening, and
verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and
strong typing skills. Ability to ask prying questions and diffuse
tense situations. Strong time management and decision making
skills. Adaptability and accountability. Fluency in multiple
languages may be desired. What We Offer: A career at Servcorp
offers the opportunity to work with a team of professionals driven
by our passion for advocating for immigrant rights. Our total
rewards package offers comprehensive medical, dental, and vision
benefits! Additional benefits include: Generous PTO, plus 14 paid
Holidays Flexible Spending Account Health Spending Account
Dependent Care Account Parental & Family Leave 403(b) - no waiting
period on eligibility and immediate vesting after 90 days Salary is
commensurate with experience.
Keywords: Servcorp, Fort Myers , Remote Call Center Representative, Other , Fort Myers, Florida
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