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Client Success Specialist

Company: Compact Information Systems LLC
Location: Fort Myers
Posted on: September 23, 2022

Job Description:

Job Summary
In the Client Success Specialist role, you will be responsible for servicing and maintaining client relationships with a nationwide customer base using a consultative approach. You will directly support the salesforce by executing the necessary processes to deliver marketing data-related services and information to clients. This is not the typical customer service role; the ability to learn and manage complex information and use a variety of internal and external systems will be vital to your success.This position will work in our Fort Myers, FL location. We have an energetic, fast-paced, and highly collaborative working environment. This is an incredible opportunity for someone who wants to grow their career in customer service and/or sales.

Process internal/external service requests.
Deliver on-time, error-free execution of client requests.
Utilize a multitude of marketing data platforms and systems.
Manage workflow in a timely, efficient manner.
Ensure the accuracy and completion of client projects.
Achieve monthly team and individual productivity goals.
Assist in the achievement of divisional revenue goals.


Process internal/external service requests.
Deliver on-time, error-free execution of client requests.
Utilize a multitude of marketing data platforms and systems.
Manage workflow in a timely, efficient manner.
Ensure the accuracy and completion of client projects.
Achieve monthly team and individual productivity goals.
Assist in the achievement of divisional revenue goals.
Prior customer service experience and a commitment to exceeding customer expectations; preferably in a consultative setting.
Intermediate to advanced Microsoft Excel knowledge; this is extremely necessary as it serves as the foundation to many of our proprietary data-processing tools and web interfaces. Advanced skills in working with complex spreadsheets and data formulas are preferred.
Strong attention to detail and ability to multitask.
Skills in planning, prioritizing, and adapting within a fast-paced environment; maintaining a high level of organizational skills, efficient follow-through, and a high sense of accountability.
Strong written and oral communication skills; necessary to provide support to both internal teams and clients.
Ability to work well independently as well as in a collaborative team environment.
High school diploma or equivalent required; B.A./B.S. in Advertising, Marketing, or Business preferred.
PI192195590

Keywords: Compact Information Systems LLC, Fort Myers , Client Success Specialist, Other , Fort Myers, Florida

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