Company: HOME DEPOT USA, INC
Location: Fort Myers
Posted on: November 21, 2022
The HDIS Installation Coordinator operates as an internal and
external customer support expert that helps build, manage, and
facilitate an excellent customer experience. Installation
Coordinators assist customers and Installation teams. Installation
Coordinators are expected to direct the flow of jobs based on
various needs of the business and are responsible for monitoring
job statuses for all interior and exterior product lines,
scheduling pre-installation inspections and installations with
customers, completing job movement tasks, and managing the services
process in the branch. Installation Coordinators are expected to be
the main point of contact between the customer and The Home Depot
for all job-related needs. This position meets and exceeds
performance metrics relating to timely completion of paperwork and
efficient movement of jobs within their book of business while
contributing to the goals of installing 100% backlog.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
35% Customer Experience - Initiates and maintains regular
communication with customer across the install life cycle, ensures
timely customer follow-up, and resolves open questions. Facilitates
customer satisfaction from point-of-sale through follow up service
and provides ongoing support for job-related issues.
25% Job Process Support - Communicates and coordinators with
internal and external branch partners throughout the organization
including the Branch Support Center (Exteriors), Sales,
Installation, and any others as necessary for all job level
inquires and assists team with customer escalations and exceptions.
Assists the Assistant Manager, Installation, in supporting branch
operations and efficient movement of jobs.
40% Operations - Facilities efficient intake and management of all
open jobs across the install life-cycle, reviews paperwork for
accuracy, works with customers to collect payment, schedules
Pre-Installation inspections, completed data entry requirement,
placing material orders for interior product lines, schedules
installation, and processes labor bills for 3rd party Services
Providers. Manages intake of service tickets and schedules services
with customer, as necessary.
NATURE AND SCOPE
This position reports to the District Installation Manager
This position has 0 Direct Reports
ENVIRONMENTAL JOB REQUIREMENTS
Environment: Located in a comfortable indoor area. Any unpleasant
conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must pass Drug and Background Screening prior to employment.
Education Required: The knowledge, skills and abilities typically
acquired through the completion of a high school diploma and/or
Years of Relevant Work Experience: 1 years
Physical Requirements: Most of the time is spent sitting in a
comfortable position and there is frequent opportunity to move
about. On rare occasions there may be a need to move or lift light
- Knowledge or experience in the home improvement or construction
industry is preferred and prior clerical and/or administrative
- Excellent interpersonal and customer service skills with a strong
sense of urgency and problem-solving skills
Knowledge, Skills, Abilities and Competencies:
- Self-motivated and must have initiative to complete tasks with
little or no direction
- Strong communication skills, both written and verbal
- Strong organizational skills and attention to detail and ability
to work in a fast paced environment
- Computer skills with proficiency in Microsoft Office
- Proven ability to manage multiple tasks simultaneously; keep
accurate records and follow-up as necessary to complete customer's
job accurately and on time
Keywords: HOME DEPOT USA, INC, Fort Myers , Installation Coordinator, Other , Fort Myers, Florida
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