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Salon Customer Experience Specialist

Company: JCPenney
Location: Fort Myers
Posted on: November 25, 2022

Job Description:

At The Salon by InStyle & jcp salon, we strive to unlock the potential of America's top salon professionals, creating an unparalleled experience for our clients today, tomorrow and for life. Each and every day, we exude passion, integrity, teamwork, leadership, pride and respect!Come be a part of a team that is changing the face of the salon industry. We are looking for professionals who want to join us as a force of change individuals who will strive to know their clients and their expectations better than ever before, and are driven to respond in a timely fashion by listening and interacting.The Salon Customer Experience Specialist supports the salon team by providing a superior client experience through offering additional styling services and product benefits to become salon destination of choice! What We Look For Educate Customers - You know it all. Customers appreciate your expertise and understanding of retail product benefits and the value of each hair service. You love finding the perfect solution to ensure customer maintains their desired look and feel beautiful. Drives conversion and sales - You like to compliment people and turn retail customers into jcp salon clients by offering the great value and service provider technical skills. Your efforts facilitate the growth of the salon! Assisting Customers - You seek out customers and do whatever you can to make their experience unforgettable! You listen, you help, you educate, and you make them want to come back by offering solutions to their hair concerns through salon services and the benefits of retail product. Partners with Salon associates - You've got some best friends in the store. You like them so much you work closely with them every day. You partner and collaborate with the salon associates by offering additional salon services, such as deep conditioning, glossing, color, to the service provider's clients. Qualifications Passion for Salon - You love product and salon services. You genuinely love understanding the client's benefits from products and a variety of salon services. You love being on your feet, you have attention to detail on customer needs, and thrive on making people HAPPY! Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency About JCPenney: JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company's flagship store, JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit and follow JCPenney on Facebook, Instagram, and Twitter.For more opportunities to join our team please visit our careers page.If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with company match. All associates are eligible for an associate discount on JCPenney merchandise.Start your future at Location: 4125 Cleveland Avenue, Fort Myers, Florida 33901Job Type: Part-timePay: $11.00 - $16.00 per hourSchedule: Day shift Evening shift Holidays Monday to Friday Weekend availabilityWork Location: One location

Keywords: JCPenney, Fort Myers , Salon Customer Experience Specialist, Other , Fort Myers, Florida

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