Service Operator
Company: CarMax
Location: Fort Myers
Posted on: January 15, 2023
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Job Description:
6035 - Ft Myers - 3000 Colonial Blvd, Ft. Myers, Florida,
33966CarMax, the way your career should be! General Summary: Under
general supervision, deliver exceptional customer service by
supporting the Service Department by assisting customers on the
phone and in person before, during and after service/repair
processes.Principle Duties and Responsibilities: --- Answer all
incoming service calls in a prompt and friendly manner, displaying
appropriate tone of voice and empathy throughout the entire
customer interaction.--- Assist Customer Advisors/Service
Consultants with customers when needed.--- Answer basic service
department questions, schedule service appointments, route
customers' calls. --- Provide written messages to the responsible
party in a timely manner.--- Complete reminder calls for customers
scheduled for an appointment--- Assist the service department in
contacting customers once special ordered parts have arrived to
schedule appointments--- Contact customers with Repair Requests to
schedule appointments --- File repair orders and all supporting
documentation daily.--- Audit all sublet invoices to ensure they
are processed and resolved per CarMax Guidelines. --- Ensure the
loaner log and dealer tags are always in compliance with audit
requirements.Job Specifications: --- Accountable to Associate 1
Competency Model--- Demonstrate exceptional interpersonal,
communication, and customer service skills.--- Demonstrate
exceptional telephone etiquette and active listening skills.---
Execute Retail Service Standardized Work--- Provide exceptional
customer service at all times by consistently executing the Retail
Service Standardized Work and Voice of Customer (VoC) processes.---
Maintain or exceed the CarMax guidelines for customer
satisfaction.--- Read, interpret and transcribe data in order to
maintain proper records.--- Intermediate computer skills including
spreadsheet knowledge.Service Operator Job Description ---
Successfully work with associates in other departments within the
store.--- Perform multiple duties in a high-energy, fast-paced
working environment.--- Demonstrate above average communication
skills with the ability to speak and listen effectively when
dealing with customers/associates, both in person and over the
phone.--- Stay current in CarMax provided training in all areas of
the Service process.--- Possess intermediate computer skillsWorking
Conditions: --- Primarily indoor environment; may include working
at times in noisy conditions.--- May require sitting or standing
for extended periods of time.--- Flexible work hours with shifts
that may include nights, weekends, holiday, and 12-hour days.---
Follow all CarMax, O.S.H.A., and EPA standards including the use of
Personal Protective Equipment, and proper waste disposal in
required areas.--- Adhere to all CarMax policies including, but not
limited to: Code of Business Conduct, Attendance, Asset Protection,
Integrity, Proper Recording of Time, Environmental Health and
Safety, and Standards of Professional Appearance
policies.Disclaimer and Approvals: This document is intended to
describe the general nature and level of work being performed by
people assigned to this job. This information is current at the
time of publication. Responsibilities may include other duties as
assigned and may be amended at the discretion of CarMax with or
without notice. This document has been reviewed and approved by
management and Human Resources and cannot be modified without
written consent by a member of management authorized to modify any
such responsibilities.CarMax is an Equal Opportunity Employer and
complies with federal and state laws which forbid discrimination
because of race, color, age, religion, sex, national origin,
disability and other protected characteristics. Employment at
CarMax is at-will, and therefore, can be terminated, with or
without cause, at any time, at the option of the associate or
CarMax.This at-will employment relationship will remain in effect
throughout an associate's employment with CarMax unless it is
modified by a specific, express written employment contract that is
signed by an officer of CarMax and the associate. This at-will
employment relationship may not be modified by any oral or implied
agreement. Specifically, this job description is not a contract of
employment and does not create any contractual rights of any kind
between the Company and its Associates.Upon an applicant's request,
CarMax will consider reasonable accommodation to complete the
CarMax Job Application.
Keywords: CarMax, Fort Myers , Service Operator, Other , Fort Myers, Florida
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