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Customer Service Coordinator

Company: ServiceMaster by Wright
Location: Fort Myers
Posted on: January 26, 2023

Job Description:

Position OverviewAs the hub of all claims, the coordinator isresponsible for speaking with the customer, ongoing customer follow up,handling service complaints, logistics of dispatching field personnel to jobswhile ensures that the required Cycle Time and insurance Service LevelAgreement tasks deadlines are met. The coordinator will be responsible tofollow up daily with the OPS team to ensure and that all requireddocumentation, estimates and procedures are followed according to requiredprogram guidelines. AsuccessfulCoordinator will possess tenacity and thrives in a fast-paced environment.The coordinator who is detail oriented and able to focus with many projects invarying degrees of completion will be most successful in this position.Job ResponsibilitiesUnderstanding of theclaims flow processWater Mitigation, Reconstruction, Contents, and other EnvironmentalworkManages data entry for each claim from First Notice ofLoss through to completion of jobin the CRM systemDaily review ofcompliancetasksandalljob tasks are completed on timeMonitor and update jobs inrequired operatingsystemmaking sure the job flows efficiently throughtheclaimsprocess requirements and cycle timesEnsure that uploading photos, and other documents areappropriately described / titled and uploaded in real timeandFollowsupto get missing required data from homeowner and insurance/mortgage informationnot obtained oninitialcallCreates and or assists with job estimate,reviewsfinalestimate to ensureestimateis complete percompany standardsManages Customer Service issues and complaints,documenting actions and resolutionUnderstanding of all company cycle times and SLAsrequired for each job and phaseClient Care Calls ensure constant, often daily,communication with the customer, may communicate with adjusterEnsuredailynotes are entered in all jobs,contacting relevant participants and escalating to the department manager asrequiredMay be responsible forcreating job estimate and or assisting the Estimator/Project Manager with finalestimateJob RequirementsHigh school diploma/GED requiredBachelors Degree or applicable experience preferred, work experience will beconsideredExceptionalCustomerService skills2-3years ofXactimateexperience is a PLUSExperience withMicrosoft Office application (Word, Outlook, PowerPoint, and Excel) requiredPersonal time management and organizational skillsStrong verbal and written communication skillsDependable and adaptable to operate within a fast-paced work environmentAbility to manage highly confidential informationStrong problem-solving skillsProficient at using Microsoft Office, Outlook, CRM softwareExperience do you have with customer interaction and conflict resolutionPhysical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee toperform the essential function to this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions.Customer Service Representative Job Requirements

  • Multitasking
  • Analyzing information
  • Resolving conflict
  • Phone skills
  • Listening
  • Documentations skills
  • Market Knowledge
  • Problem-solving
  • Quality focus
  • Communication skills
  • Product knowledge
  • Customer serviceCompany IntroductionThe Trusted Restoration Company In Florida
    Disasters can strike residential or commercial properties at any time, causing chaos at home and work.ServiceMaster by Wright is water damage, fire restoration, mold removal and reconstruction company. We are dedicated to providing the best restoration experience possible. We work closely with insurance agents, brokers, adjusters, and the client to make sure the restoration process is hassle-free.

Keywords: ServiceMaster by Wright, Fort Myers , Customer Service Coordinator, Other , Fort Myers, Florida

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