Customer Specialist
Company: Trane Technologies plc
Location: Fort Myers
Posted on: March 16, 2023
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Job Description:
At Trane TechnologiesTM and through our businesses including
Trane and Thermo King, we create innovative climate solutions for
buildings, homes, and transportation that challenge what's possible
for a sustainable world. We're a team that dares to look at the
world's challenges and see impactful possibilities. We believe in a
better future when we uplift others and enable our people to thrive
at work and at home. We boldly go.
Work Arrangement: Onsite
The Role
Trane in Florida is hiring a Customer Sales Associate for our
Residential Parts & Supply Store! Available locations include
Naples, Fort Meyers, Hudson, Sarasota, Clearwater, and Tampa, FL.
As a Customer Specialist, you will be a trusted advisor to
customers who visit our Trane Supply stores by resolving parts or
equipment issues, delivering quality parts and solutions offerings,
processing customer orders and responding to their inquiries.
Responsibilities:
* Engages with both counter customers and phone customers to fully
identify needs, respond to inquiries or questions, and offer timely
quality solutions to their HVAC Parts & Supply needs.
* Maintains current knowledge of Trane products, offerings and
promotions in order to partner with customers and grow sales by
identifying related products or add on extensions needs, present to
customers in person and on the phone.
* Executes quote and order management processes with high level of
accuracy to expedite the fulfillment process and ensure customer
satisfaction and timely delivery - entering quotes and invoices and
follow through on fulfillment.
* Assists with warehouse/inventory management work as needed -
cycle counts, back orders, PO receipts, transfers, shipping &
receiving, store stocking, inventory control & bin location.
Occasionally operate a forklift and lifting up to 50lbs.
Qualifications
* GED or High School Diploma required.
* Experience in a fast-paced, customer focused environment with a
focus on customer service, continuous improvement and safety.
* Minimum of 2 years of inside sales, retail, or related
experience; HVAC sales/knowledge and a mechanical aptitude is
beneficial.
* Proven experience in building customer relationships and
maintaining professional customer service even in challenging
situations.
What's in it for you:
* Benefits kick in day one!
* 6% 401k match, plus an additional 2% of eligible pay in core
contributions
* 3 weeks of vacation per calendar yar, plus paid holidays
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Benefits*:https://www.tranetechnologies.com/en/index/careers/benefits.html
Base Compensation Range: $38,000 to $55,000
Disclaimer: This base salary range is based on US national
averages. Actual base pay could be a result of seniority, merit,
geographic location where the work is performed.
We offer competitive compensation and comprehensive benefits and
programs. We are an equal opportunity employer; all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, pregnancy, age, marital status, disability, status
as a protected veteran, or any legally protected status.
Keywords: Trane Technologies plc, Fort Myers , Customer Specialist, Other , Fort Myers, Florida
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