Client Liaison Officer Part Time

Company: Capstone HME
Location: Fort Myers
Posted on: March 16, 2023

Job Description:

SummaryThe Client Liaison Officer (CLO) communicates with DME Technicians and routes all stops per hospicerequest. Responsibilities include scheduling orders, daily dispatch, data entry, providing estimated timesof arrival to hospice/family members, dispatching multiple areas, and other daily office duties.Essential Functions? Adheres to company policies and procedures, and industry regulations.? Receives and processes daily orders from hospice clients.? Schedules and dispatches all medical equipment services requests.? Receives client communications via email, phone, and fax.? Communicates information and updates to all appropriate parties, internal and external? Documents variances of the standard service request schedule? Reconciles outstanding orders and posts accurate data to corresponding tickets.? Organizes and files appropriate paperwork per company standards and regulations.? Tracks orders and service request from start to finish to ensure fulfillment and satisfaction? Follow up with clients, patients, and caregivers to ensure that service requests are fulfilled in asatisfactory manner.? Escalate issues as appropriate to the General Manager? Communicate with warehouse and manager about any special equipment request? Works autonomously to ensure company goals and mission are met on a daily basis? Participate in company quality assurance/performance improvement activities? Work in harmony with staff of our client organization and internal stakeholdersSkills and Qualifications? High School Diploma or GED? Two year post high school degree or relevant work experience? Proficient in Microsoft Office suite (Word, Excel)? Experience with standard business communication tools? Dependable, self-motivated, highly organized, detail oriented, excellent verbal and writtencommunication skills, and objective oriented? Able to effectively communicate with many types of staff (clerical, management, corporate, andtechnical) in person, over the phone, and in writing.? Able to work in a fast-paced environment and adapt to sudden changes.? Able to work independently to meet goals and deadlines.? Must be able to pass background check and drug screening.Part Time: Monday - Friday

Keywords: Capstone HME, Fort Myers , Client Liaison Officer Part Time, Other , Fort Myers, Florida