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Client Support Specialist

Company: Arietis Health
Location: Fort Myers
Posted on: March 19, 2023

Job Description:


Salary: Pay Rate (will vary based on experience)

Are you seeking a position where you can use your skills while continuing to be challenged and learn? Are you motivated to participate in a dynamic, multi-tasking environment? Then we encourage you to plunge deeper into this opportunity.

Arietis Health is looking for a Client Support Specialist, who wants to continue to learn in order to allow our company to grow. Come join the Arietis team and be part of our amazing world-class culture!

Now that you know what we're looking for in team members, let us tell you why you'd want to work at Arietis Health:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity contribute to a patient-focused RCM company through the exceptional work you perform. Together, we will become the world's leading RCM company!


As the Client Support Specialist, you are responsible for supporting the client-business relationships on behalf of Arietis Health. This role will require you to be responsive to all inquiries and concerns in a patient-centric, professional, and timely manner. You will facilitate reports and communications to ensure client satisfaction and projects exceed client expectations.


Under the direction of the Director of Client Services, perform the following:

  • Responsible for responding to all emails, faxes, and phone calls within one business day
  • Resolve escalated patient complaints
  • Communicate effectively and professionally with patients regarding account resolution
  • Research billing questions and respond to escalated inquiries
  • Process credit cards, Cedar, Care Credit, and send receipts

    • Thoroughly research accounts and process adjustments as necessary
    • Monitor and resolve eligibility queues daily, insurance discovery on Hospital portals as required
    • Mail medical records, patient receipts, and patient statements. Ensure e-mail inbox and PHI task queue are resolved daily
    • Back up coverage for all Team members.
    • Support the Director of Client Services with coordinating start-up activities for client facilities. Work closely with the assigned resources to coordinate startup meetings, ensure the startup checklist is completed by appropriate site personnel and distributed to appropriate Arietis Health departments

      • Monitor completion of tasks throughout the startup process and ensure appropriate procedures and policies are implemented to address those needs
      • Document issues, monitor, ensure timely feedback and resolution of issues; maintain files for future referencing
      • Produce reports as needed by the Client (case logs,etc.)
      • Monitor reimbursement, cash flow, and billing effectiveness for all new facilities
      • Analyze trends and troubleshoot delays in reimbursement, denials by payers, the appeal process for denied claims, and any facility related issues that may affect billing

        • Identify opportunities for revenue cycle improvements and collaborate with Director of Client Services to execute improvements
        • Maintain a strong team environment through communication, motivation, and consistency
        • Ability to adhere to productivity goals and departmental guidelines
        • Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
        • Other duties as assigned

          Company Benefits:

          • We believe in career development and empowering our employees.
          • We offer many training opportunities to expand your knowledge base!
          • We offer numerous benefits, in fact one being a 100% employer paid medical plan! We have a company 401k match.
          • We start full-time employees off with 2 weeks of paid time off plus 12 paid holidays!

            Experience & Required Qualifications:

            • Associate degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

              Certificates and Licenses: None.

              All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

              All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

              Client Services - Fort Myers, Florida


Keywords: Arietis Health, Fort Myers , Client Support Specialist, Other , Fort Myers, Florida

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