Client Success Associate (2024 graduates)
Company: Gartner
Location: Fort Myers
Posted on: September 16, 2023
Job Description:
Title: Client Success AssociateAbout the role: The Client
Success team follows the Client for Life Philosophy. Individuals in
this role ensure that every Gartner client receives value far
exceeding their investment. Associates seek to understand and
surface client's business priorities, breakdown challenges, apply
logic, and identify the most effective ways to support the client
in making the right decisions for their business. They are
responsible for onboarding clients, proving the concept of Gartner
services, and stimulating client engagement of products that are
used by large client teams.What you will do:
- Build, develop and manage relationships with a variety of
clients ranging from senior C-levels to more junior client
professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and
Sales practices ensuring they are successful in the utilization of
their Gartner subscription, resulting in customer satisfaction,
retention, and growth
- Facilitate client calls and engagements to surface client
priorities, and recommend a program of action that drives high
value and return of investment on their Gartner membership
- Identify approaches that address the client's operational
challenges leveraging qualitative and quantitative problem-solving
methodologies that serve to continuously improve client experience
and client retention
- Conduct regular retention and bright spot analysis of client
book of business that provides insights into performance and key
client engagement metrics
- Participate or lead team projects and initiatives that seek to
streamline activities that support continuous improvement
programsWhat you will need:
- Bachelor's degree and/or master's degree
- Some relevant professional or internship experience
- Proven track record of success fueled by a passion for
delivering value to clients
- Exceptional communication, collaboration, prioritization,
problem solving, critical thinking, and influencing skillsMake an
impactReady to make an impact? If you don't settle for the status
quo, this is the place to turn your big ideas into reality and join
#LifeAtGartner. Gartner is an equal opportunity employer and
welcomes everyone to apply at jobs.gartner.com.What we offerOur
people are our most important asset, so we invest in them from Day
1. You'll receive a broad range of competitive, meaningful and
inclusive benefits that support your physical, financial and
emotional well-being. We also offer professional development and
mentorship programs that make it easier to learn and grow without
limits. Our employee resource groups, charity match and volunteer
programs keep you connected to your internal Gartner community and
causes that matter to you. Benefits and programs vary by
country.Join our team When you join Gartner, you will be part of a
leading-edge team that values actionable, objective insights, bold
ideas, and intellectual curiosity. Our expert guidance and tools
enable faster, smarter decisions and stronger performance on an
organization's most critical priorities. Through constant learning,
discovery, and collaboration, you'll help make an impact on a
global scale and grow your career along the way. Launch your career
with us!#earlycareers#LI-DNIWho are we?At Gartner, Inc. (NYSE: IT),
we deliver actionable, objective insight that drives smarter
decisions and stronger performance on an organization's
mission-critical priorities. We've grown exponentially since our
founding in 1979 and we're proud to have over 19,500 associates
globally that support over 15,000 client enterprises in more than
100 countries.What makes Gartner a great place to work?Our teams
are composed of individuals from different geographies, cultures,
religions, ethnicities, races, genders, sexual orientations,
abilities and generations. We believe that a diversity of
experiences makes us stronger-as individuals, as communities and as
an organization. That's why we're recognized worldwide as a great
place to work year after year. We've been recognized by Fortune as
one of the World's Most Admired Companies, named a Best Place to
Work for LGBTQ Equality by the Human Rights Campaign Corporate
Equality Index and a Best Place to Work for Disability Inclusion by
the Disability Equality Index. Looking for a place to turn your big
ideas into reality? Join #LifeAtGartner What we offer:Our people
are our most valuable asset, so we invest in them from Day 1. When
you join our team, you'll have access to a vast array of benefits
to help you live your life well. These resources are designed to
support your physical, financial and emotional well-being. We
encourage continued personal and professional growth through
ongoing learning and development opportunities. Our employee
resource groups, charity match and volunteer programs keep you
connected to your internal Gartner community and causes that matter
to you.Gartner believes in fair and equitable pay. A reasonable
estimate of the base salary range for this role is 52,000 USD -
79,000 USD. Please note that actual salaries may vary within the
range, or be above or below the range, based on factors including,
but not limited to, education, training, experience, professional
achievement, business need, and location. In addition to base
salary, employees will participate in either an annual bonus plan
based on company and individual performance, or a role-based,
uncapped sales incentive plan. Our talent acquisition team will
provide the specific opportunity on our bonus or incentive programs
to eligible candidates. We also offer market leading benefit
programs including generous PTO, a 401k match up to $7,200 per
year, the opportunity to purchase company stock at a discount, and
more.The policy of Gartner is to provide equal employment
opportunities to all applicants and employees without regard to
race, color, creed, religion, sex, sexual orientation, gender
identity, marital status, citizenship status, age, national origin,
ancestry, disability, veteran status, or any other legally
protected status and to affirmatively seek to advance the
principles of equal employment opportunity.Gartner is committed to
being an Equal Opportunity Employer and offers opportunities to all
job seekers, including job seekers with disabilities. If you are a
qualified individual with a disability or a disabled veteran, you
may request a reasonable accommodation if you are unable or limited
in your ability to use or access the Company's career webpage as a
result of your disability. You may request reasonable
accommodations by calling Human Resources at +1 (203) 964-0096 or
by sending an email to.Job Requisition ID:79962By submitting your
information and application, you confirm that you have read and
agree to the country or regional recruitment notice linked below
applicable to your place of residence.Gartner Applicant Privacy
Link: https://jobs.gartner.com/applicant-privacy-policyFor
efficient navigation through the application, please only use the
back button within the application, not the back arrow within your
browser.
Keywords: Gartner, Fort Myers , Client Success Associate (2024 graduates), Other , Fort Myers, Florida
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