Associate, Events & Operations Florida
Company: Boston Red Sox
Location: Fort Myers
Posted on: September 16, 2023
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Job Description:
DEPARTMENT OVERVIEW:
The Boston Red Sox Florida Operations Team is dedicated to
providing a world class environment while serving Baseball Player
Development and the community of Southwest Florida. Our year-round
focus of baseball, business development, and philanthropic
engagement guide our commitment to winning another World
Championship while creating life-long memories for our fans.
POSITION OVERVIEW:
This position will be responsible for Spring Training operations,
jetBlue Park events, Boston Red Sox Fantasy Camp and Spring
Training In-Game Fan Services experiences. This role will primarily
focus on the development and growth of the Fantasy Camp experience
by ensuring a high level of customer service when interacting with
attendees and a high level of professionalism. This position will
also be accountable for assisting in event sales and revenue goals
at jetBlue Park.
Timeline: October/November 2023 through April 2024
RESPONSIBILITIES: Assists in the coordination and execution of
operational needs for Fantasy Camp including all camp events,
financials, and customer service.
Help develop and grow the Fantasy Camp experience and revenue
generation.
Renews and services all Fantasy Camp accounts. Establishes and
maintains strong customer service relationships with attendees on a
year-round basis.
Encourages Fantasy Camp attendees to upgrade their plans and/or add
seats to their accounts when purchase patterns indicate a potential
benefit to the customer.
Reviews all Fantasy Camp account information to make sure it is up
to date, accurate and complete. Makes changes to or obtains
additional information when needed.
Handles all questions, requests, problems and concerns from Fantasy
Camp inquiries and sales.
Conduct visits with Fantasy Camp attendees during events.
Coordinates and executes operational needs for all jetBlue Park
events and Spring Training games/practices.
Help develop and grow the jetBlue Park events business and revenue
generation.
Assist in executing Spring Training pre-game experiences including
the National Anthem, First Pitches, Dignitaries, etc.
Assist in executing Fan Services objectives and operations.
Preventive maintenance tasks.
CHARACTERISTICS/QUALIFICATIONS: A minimum of two (2) years of work
experience in sports/event settings and in sales of those
events.
Strong customer service, communication, time management and
organizational skills.
Proven ability to meet deadlines and quotas.
Ability to work collaboratively as a member of a team.
Ability to work flexible hours including nights, weekends and
holidays.
Proficiency in Microsoft Office, particularly Outlook, Word, Power
Point and Excel required.
Prospective employees will receive consideration without
discrimination based on race, religious creed, color, sex, age,
national origin, handicap, disability, military/veteran status,
ancestry, sexual orientation, gender identity/expression or
protected genetic information.
Keywords: Boston Red Sox, Fort Myers , Associate, Events & Operations Florida, Other , Fort Myers, Florida
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