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Clinical Applications Specialist

Company: 21st Century Oncology
Location: Fort Myers
Posted on: May 16, 2019

Job Description:

PURPOSE: Responsible to plan, evaluate and implement systems applications and software installation and upgrades projects related to the clinical platform and integration within the clinical radiation oncology environment. Includes provide training, guidance, assistance, coordination and follow up on user questions, problems or malfunctions of all systems applications, hardware and software installed for Radiation Oncology operation, such as Record and Verify Systems, Treatment Planning, and any other clinical application. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Under limited supervision plan and coordinate radiation clinical systems upgrades * Document and prepare training material. Develop webinar for remote training. * Field incoming problem tickets and support calls from the Clinical Application Support team as level 2 and/or 3. * Serves as escalation point for difficult problems or complex inquiries and/or initiate service calls to vendors and following on the completion of service for vendor specific software and hardware * Defines and documents problems that can be resolved at low level of support and monitoring results to adjust to new issues/problems * Assists Clinical Applications Support Specialists when they cannot resolve a problem that should be resolved at that level. * Identifies sources and trends of technical problems to prevent future occurrence and maintains up-to-date a knowledge base to troubleshoot faster repetitive problems * Maintains and supports of radiation oncology Treatment Planning Software systems and workstations. * Maintains and supports of radiation oncology EMR (OIS), Record-and-Verify software systems and networks * Maintains and develops working knowledge of software and hardware used in clinical operations, including treatment planning software, record-and-verify software, and delivery software/hardware for radiation therapy * Administration of systems applications and software for radiation oncology * Learns all appropriate software applications used and supported radiation operation by the organization and prepare training material to train users as well as coordinate vendor training with users. * Works with Management to prioritize, schedule, and administer all instances where enhancements and defect resolution are required. * Tracks and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Performs hands-on fixes at the desktop level, including installing and upgrading software and hardware. * Evaluates documented resolutions and analyze trends for ways to prevent repeated future problems. * Communicates application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. * Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. * Provides support for the testing of new and existing software applications under development or consideration for purchase. * Participates in the design, development, and delivery of software applications training programs and individual classes. Clinical Applications Specialist has to work with coworkers in the clinical operations team to research problems and find solutions; and be capable of analyzing software/database errors in a complex clinical environment, must participate in diagnostic procedures by listening to and following instructions. This position will receive direct guidelines from Clinical Applications Management & Training Manager. The position will also require ongoing education, attendance at technical conferences and seminars to keep abreast of new software and hardware product developments in the area of Radiation Oncology; and must follow reference manuals and company policies to perform the essential duties satisfactorily. Candidate must be able to deal with complex situations that may also be time critical and stressful. Candidate must: * Be able to travel for long periods * Be sitting for extended periods of time * Be available after working hours. QUALIFICATION REQUIREMENTS: * In-depth, hands-on knowledge of and experience with Healthcare applications, including but not limited to Varian, Elekta, Siemens and other vendor applications applied to radiation therapy. * Project Management * Extensive travel across the US and possibly Latin America * Working knowledge of DICOM systems * Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. * Able to develop and interpret technical documentation for training and end user procedures. * Knowledge of trends in technology relating to software applications. * Good understanding of the organizations goals and objectives. * Excellent written, oral, interpersonal, and presentational skills. * Ability to present ideas in business-friendly and user-friendly language. * Highly detailed, self-motivated and directed. * Ability to absorb new ideas and concepts quickly. * Good analytical and problem-solving abilities. * Ability to effectively prioritize and multi-task in a high-pressure environment. * Ability to effectively work and team clients, management and staff members * Very strong customer service orientation. * Experience working in a team-oriented, collaborative environment. * Strong problem solving and analytical skills together with strategic systems thinking. * Strong communication, presentation, personal interaction and service delivery skills. * Ability to work across a broad array of groups and continue to make progress. * Proven ability to communicate effectively with cross-functional teams. * Strong People and Management skills EDUCATION AND/OR EXPERIENCE: * 5+ years experience in application support, software implementation and user training. * College diploma or university degree in the field of computer science, information systems or 5+ years equivalent work experience. * Experience and/or background supporting IT and/or hardware/software systems in a medical imaging and/or radiation oncology environment is preferred * Mathematical and programming skills and Crystal Report to include SQL are also desirable. * Experience on environments in a UNIX or Linux and Windows environment is strongly preferred. CONFIDENTIAL AND SENSITIVE INFORMATION: * Must properly control the release of proprietary and confidential information. PHYSICAL DEMANDS: Balancing: yes Crouching: yes Pulling: yes Carrying: yes Grasping: yes Sitting: yes Climbing: no Kneeling: yes Standing: yes Crawling: no Lifting: yes Seeing: yes Job Description Clause: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.SDL2017

Keywords: 21st Century Oncology, Fort Myers , Clinical Applications Specialist, Other , Fort Myers, Florida

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