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Customer Support Specialist

Company: FieldEdge
Location: Fort Myers
Posted on: June 15, 2019

Job Description:

OVERVIEWFieldEdge, formerly called dESCO, is the leading provider of field service management solutions to the mechanical contractor market. FieldEdge helps thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations.
You can think of FieldEdge as a startup backed by 35 years of industry-leading knowledge. We have a very team-focused culture where we take our work seriously, but not ourselves. We are looking for a rockstar to fill the Customer Support Specialist role. This role is on the frontlines in assisting live FieldEdge clients when they run into issues. S/he will exercise world-class customer service and problem solving to ensure customer satisfaction.
Responsibilities:

  • Resolve incoming client inquiries through verbal and written communication
  • Use tact and diplomacy to navigate difficult situations and turn them into opportunities for superior customer service
  • Become technical experts of FieldEdge and competitor software systems
  • Ensure thorough diagnosis of underlying client issues not stopping at the what, but drilling down into the how and why
  • Educate customers on best practicesRequirements:
    • You have a postsecondary education in IT, sciences, or business (preferred)
    • You pride yourself on delivering the highest level of customer service
    • You have a knack for figuring out technical issues
    • Going above and beyond is your modus operandi
    • You value teamwork
    • You are looking for a buzzing environment where your entrepreneurial spirit can flourishBenefits:
      • Start-up culture for those looking to work hard and develop in a rewarding career with growth opportunities
      • Competitive salaries with performance based compensation and incentive program
      • Comprehensive benefits package, including medical, dental, life and disability insurance
      • 401k plan with company matching
      • Catered lunches, free snacks and drinks and many other perks

Keywords: FieldEdge, Fort Myers , Customer Support Specialist, Other , Fort Myers, Florida

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