FortMyersRecruiter Since 2001
the smart solution for Fort Myers jobs

Service Advisor

Company: MarineMax
Location: Fort Myers
Posted on: September 14, 2019

Job Description:

Service AdvisorFort Myers-FTPosition Type: Full Time - PermanentOVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.

Responsibilties:


* Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
* Use manufacturer flat rate guides and Standard Service Operations (SSO's) to determine the time allotted for the work, and follow up on timely completion.
* Insure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
* Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
* Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
* Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
* Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
* Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
* Schedule, coordinate and follow-up on sublet contractors.
* Inspect quality of work performed as required, prior to delivery to the customer.
* Communicate with the customer during repairs and coordinate customer pick-up.
* Finalize and invoice work orders.
* Provide prompt, detailed and timely flow of all paperwork
* Other duties as assigned
* PM17






* Internal/external customer satisfaction/FANS
* Turnaround time on repair work
* Effective communication with the customer
* Accurate invoices
* Accurate and organized service repair orders
* Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled PI113596688

Keywords: MarineMax, Fort Myers , Service Advisor, Other , Fort Myers, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Nurse - LPN/LVN
Description: Overview If you are looking for an opportunity to enrich the lives of others and you share our passion for making a difference in people s lives, come join our team Our residents are the reason we (more...)
Company: Brookdale Senior Living
Location: Saint Petersburg
Posted on: 09/19/2019

Signal Support Systems Specialist (25U)
Description: 25U Signal Support Systems Specialist Job ID: 1102737 Job Views: 139 Location: ST PETERSBURG, Florida, United States ZIP Code: 33711 Job Category: Technology and Networking Posted: 09.04.2019 Age (more...)
Company: Army National Guard
Location: Saint Petersburg
Posted on: 09/19/2019

Truck Driver Job- CDL-A Required
Description: is recruiting experienced CDL-A drivers with a safe and clean record. We offer some of the best driving positions with a well-balanced life on the road, frequent
Company: GetTruckerJobs.com
Location: Cape Coral
Posted on: 09/19/2019


CDL A Truck Driver - Elite Solo OTR Drivers EARN More!
Description: CDL A Truck Driver - Elite Solo OTR Drivers EARN More Don't Wait, Call Now 423-445-7340 Are you an elite driver At U.S. Xpress, elite solo OTR drivers will earn TOP PAY and can make over 70,000/yr. (more...)
Company: U.S. Xpress
Location: Cape Coral
Posted on: 09/19/2019

Regional Truck Driver- CDL-A Required
Description: is recruiting experienced CDL-A drivers with a safe and clean record. We offer some of the best driving positions with a well-balanced life on the road, frequent
Company: GetTruckerJobs.com
Location: Lakeland
Posted on: 09/19/2019

Benefit Specialist - PT/FT - No Experience Needed
Description: Are you looking for a career change Are you looking just to supplement your income The nations premier provider of health care access in the US is looking for motivated self-starters to enjoy a career (more...)
Company: Professional Career Advantage Network
Location: Saint Petersburg
Posted on: 09/19/2019

RN / Open Heart Operating Room
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription Coverage Dependent Health (more...)
Company: Cross Country Nurses
Location: Saint Petersburg
Posted on: 09/19/2019

Regional Truck Driver- CDL-A Required
Description: is recruiting experienced CDL-A drivers with a safe and clean record. We offer some of the best driving positions with a well-balanced life on the road,
Company: GetTruckerJobs.com
Location: Saint Petersburg
Posted on: 09/19/2019

Handyman Wanted - Installation Of Toilets In Home
Description: Need 2 new toilets install
Company: MeetA USD
Location: Saint Petersburg
Posted on: 09/19/2019

Statistician (Security Clearance required)
Description: ECS is seeking a Statistician to work in our St. Petersburg, FL office. -- Job Description: BACKGROUND The Department of Commerce DOC , National Oceanic Atmospheric Administration NOAA , National Marine (more...)
Company: ECS Federal
Location: Saint Petersburg
Posted on: 09/19/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Myers RSS job feeds