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Ground Operations Crew Seasonal PT

Company: JetBlue
Location: Fort Myers
Posted on: October 10, 2019

Job Description:

Position Expectations

Ground Operations Crew Seasonal

Position Summary



The Ground Operations Crew Seasonal loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Seasonal Crew works, due to operational needs, on a temporary basis (maximum seven (7) months). The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather related conditions.

Essential Responsibilities

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment

Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)

Works in a ramp environment



Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system

Operates external aircraft equipment

Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

Assist Customers with special needs, e.g. Customers who need assistance in boarding

Guides aircraft to and from aircraft parking locations



Occasionally carry a handheld radio and communicate effectively with proper radio etiquette

Occasionally assist with loading and unloading mail, small packages and human remains

Ensure and maintain a safe environment and operation

Other duties as assigned



Minimum Experience and Qualifications



High School Diploma or General Education Development (GED) Diploma

Must be at least 18 years old

One (1) year customer service, volunteer experience or sales experience

Complete fluency in written and spoken English

Successfully complete a customer service assessment



Must be able to adhere to JetBlue Uniform Policy Manual Standards

Able to travel and/or work variable hours, flexible shifts, including holidays and weekends

Able to follow safety guidelines

Able to perform under pressure and within fixed time constraints

Able to work in all types of weather conditions



Able to make occasional trips to other locations for training or temporary assignment

Must be able to give and receive verbal communication

Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers

Maintaining a positive, good-natured attitude is essential

Able to lift, push, and pull objects up to up to fifty (50) pounds frequently, and one hundred (100) pounds occasionally



Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Depending on location, may need to acquire and maintain a United States Customs Clearance

Possess and maintain a valid Driver s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards

Legally eligible to work in the country in which the position is located

Pass a ten (10) year background check and pre-employment drug test



Preferred Experience and Qualifications

Bilingual skills

Previous airline experience

Proficient with Microsoft Office suite



Crewmember Expectations:



Regular attendance and punctuality

Well groomed and able to maintain a professional appearance

Potential need to work flexible hours and be available to respond on short-notice

When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft

Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun



Promote JetBlue s #1 value of safety as a Safety Ambassador, supporting JetBlue s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Upholding JetBlue s safety performance metric goals and understanding how they relate to their duties and responsibilities



Equipment:



Computer/Electronic Tablet and other office equipment

Ground service equipment

Handheld radios

Public Address System

Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)



Free-standing computer kiosks used to identify and process Customer reservations

Light Emitting Diode (LED) screens and signs



Work Environment:

Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levels

Ability to work weekends or irregular shifts



Able to make occasional trips to other locations for training or temporary assignment

Subject to weather and elevated noise levels within airports

Ability to stand for an extended period of time



Physical Effort:

Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.



Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: JetBlue, Fort Myers , Ground Operations Crew Seasonal PT, Other , Fort Myers, Florida

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