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IS Senior Support Services Analyst - LAN Liaison

Company: Lee Health
Location: Fort Myers
Posted on: November 11, 2019

Job Description:

Can lead or participate in the installation and support of all desktop equipment including PC hardware, software, monitors, printers, mobile devices, etc. Provides IT support in clinical and business units, helping manage the deployment component of projects and solve issues that arise. Must have the ability to exhibit strong customer service, communication, collaboration, and project participation/management skills. Additional Responsibilities may include, but are not limited to: * Interact with the service desk and other team members to assist in troubleshooting, identify root cause, and provide technical support when needed. * Support and/or contribute to Identify potential issues and integrate possible solutions. * Perform LAN administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, ensuring system architecture components work together seamlessly. * Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, desktops, software, and hardware. * Maintains user accounts, e-mail addressing, and access permissions per IT department policies. * Improves system performance by solving problems and recommending effective changes * Periodically updates knowledge base by maintaining personal networks and participating in educational opportunities. * Establish, maintain, document and manage Active Directory/Exchange user accounts. * Perform a variety of tasks and assist with special projects as assigned * Work with vendors in troubleshooting reported issues and providing feedback to the Services Desk with possible solutions as needed. Additional experience requirements: * Experience with Cisco Access Gateway VPN * Experience with MS Exchange Server * Experience with Active Director, users and computers * Strong Written and Verbal Communication skills * Possess excellent troubleshooting skills * Leadership Skills Educational Requirements Degree/Diploma ObtainedProgram of StudyRequired/ Preferredand/orHigh School Diploma or EquivalentRequired Additional Requirements Minimum of 2 years of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college Experience Requirements Minimum Years RequiredArea of ExperienceRequired/ Preferredand/or2 YearsWork RelatedRequired State of Florida Licensure Requirements LicensesRequired/ Preferredand/orNot Required Certifications/Registration Requirements Certificates/RegistrationsRequired/ Preferredand/orMCSE (Microsoft Certified Solutions Expert)PreferredorMCSA (Microsoft Certified Solutions Associate)Preferred

Keywords: Lee Health, Fort Myers , IS Senior Support Services Analyst - LAN Liaison, Other , Fort Myers, Florida

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