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Field Support Technician I

Company: eXcell
Location: Fort Myers
Posted on: February 15, 2020

Job Description:

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.--The Field Support Tech will be traveling to clients' sites throughout the day doing hands-on troubleshooting and hardware and software repair. Candidates must have A+ certification.--Work schedule: Tuesday-Saturday, 9 am-6 pm with Sunday and Monday off. This is a driving position which requires a DMV background check to be completed Use of reliable, personal vehicle required Overview: Technician will travel to each client's location to provide service Must maintain good customer focus meeting deadlines and service level agreements (SLAs) Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers Relies on instructions and established guidelines to perform the functions of the job Works under general supervisionRequired Qualifications: 3+ years of field dispatch experience supporting desktops, laptops, and printers Printer hardware repair skills a huge plus Customer service skills required CompTIA A+ and/or Lexmark certifications preferred Ability to upgrade OS software and transfer data as required Good communication skills Must be able to follow written instructions Experience with installation of Home Smart Devices a plus Strong customer skills, ability to learn detailed processes, and technical skills Interpersonal skills needed to interact with a wide range of users and environments Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends May require an Associate Degree or equivalent Reliable transportation and a valid driver's license required--W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit--www.excell.com.

Keywords: eXcell, Fort Myers , Field Support Technician I, Professions , Fort Myers, Florida

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