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IS Support Services Analyst - Help Desk

Company: Lee Health
Location: Fort Myers
Posted on: October 19, 2020

Job Description:

IS Support Services Analyst - Help DeskLocation:

9299 College Pkwy, Fort Myers, FL

Department: IS Information Technology Svcs

Categories: IT

Type: Full-Time

Shift: 10:30 AM-7:00 PM

Schedule: Days


Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

Additional Experience Requirements:

  • Previous Call Center Experience Required
  • IT Troubleshooting Experience Required
  • Strong Customer Service and Communication Skills Required

    Requirements:Educational Requirements Degree/Diploma Obtained Program of Study Required/

    Preferred and/or High School Diploma or Equivalent Required Additional RequirementsMinimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of collegeExperience Requirements Minimum Years Required Area of Experience Required/

    Preferred and/or No Experience Required Additional RequirementsKnowledge of basic computer skills and networkingState of Florida Licensure Requirements Licenses Required/

    Preferred and/or Not Required Certifications/Registration Requirements Certificates/Registrations Required/

    Preferred and/or MCSE (Microsoft Certified Solutions Expert) Preferred or MCSA (Microsoft Certified Solutions Associate) Preferred

Keywords: Lee Health, Fort Myers , IS Support Services Analyst - Help Desk, Professions , Fort Myers, Florida

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