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Telecom Support Analyst

Company: Computer Aid Inc
Location: Fort Myers
Posted on: February 15, 2021

Job Description:

Duties & Responsibilities

Configure, change, deploy and break/fix office Cisco IP Phone equipment and services.
Identify, troubleshoot and resolve basic to complex Cisco IP Phone technical user questions and issues with office devices and facilities. Escalate unresolved issues to appropriate channels.
Prioritizing and closing tickets in a timely manner.
Document any solutions or resolutions and add them to knowledgebase.
Help create user manuals
Train users on the use of telecom devices
Ensure prompt and accurate maintenance of inventory-related data



Qualifications

Experience/Education Required

Associate Degree in Computer Science, Telecommunications or related field experience
Must have extensive knowledge of telephony or telecom for device management and deployment
Detailed understanding application and operating systems
Strong customer service skills
Experience supporting or working in Cisco environments
Worked on Standard Telephony Technologies such as PRI, POTS, DID, FXS/FXO, Fax
Knowledge and experience with PBX
Great Communication Skills

Keywords: Computer Aid Inc, Fort Myers , Telecom Support Analyst, Professions , Fort Myers, Florida

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