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CHILD SUPPORT CASE PROCESSING CONSULTANT

Company: State of Florida
Location: Fort Myers
Posted on: July 28, 2022

Job Description:


Requisition No:688222

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73005207

Position Number:73005207

Salary: $36,399.96 - $45,861.96 / annually

Posting Closing Date: 07/18/2022

Florida Department of Revenue

Child Support Program

Child Support Case Processing Consultant (Operations Analyst I)

Fort Myers

This is an Internal Agency Advertisement

The Florida Department of Revenues Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenues excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our .

JOB SUMMARY:

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

  • Mentoring and training to team members
  • Initiating and responding to requests
  • Coordinating with internal and external partners
  • Researching and resolving case issues
  • Gathering information and analyzing case data to determine next steps
  • Assisting customers
  • Interacting with other states, employers, and other business partners
  • Making decisions based on case information and provided documentation

    MINIMUM REQUIREMENTS:

    • Currently employed with the Florida Department of Revenue.
    • One year of Child Support Program experience.
    • Experience coaching, mentoring or training others.
    • Two years of experience conducting research and analyzing information to make decisions.*
    • Two years of experience communicating with customers for the purpose of resolving inquiries.*

      SUBSTITUTIONS:

      • *Relevant education may substitute on a year for year basis of the required experience. If applicable, please indicate type of degree, if degree earned or number of credit hours attained, and attach a legible copy of diploma or transcript.

        SPECIAL NOTES:

        • This is an Internal Agency Opportunity.
        • All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
        • Gaps of employment of 6 months or more must be addressed on the application and each field (address, city, and state, dates, phone numbers, etc.) must be completed. Periods of employment should be entered with the most recent/current listed first.
        • Standard workday of 8am 5pm, Monday through Friday.
        • This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.

          SALARY: $36,399.96 - $45,861.96

          BENEFITS:

          Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

          ADDITIONAL INFORMATION YOU NEED TO KNOW

          CONTACT INFORMATION: Michelle Klinges, 561-616-5280,

          SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

          CANDIDATE POOL:If you apply for this job but are not hired, you may be considered for future vacant positions at or below the Operations Analyst I level for up to six months.

          CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

          REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at .

          The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

          Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

          The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

          VETERANS PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.Candidates claiming Veterans Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.

          Nearest Major Market: Fort Myers
          Nearest Secondary Market: Cape Coral

Keywords: State of Florida, Fort Myers , CHILD SUPPORT CASE PROCESSING CONSULTANT, Professions , Fort Myers, Florida

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