CHILD SUPPORT CASE PROCESSING CONSULTANT
Company: State of Florida
Location: Fort Myers
Posted on: July 28, 2022
Agency: Department of Revenue
Working Title: CHILD SUPPORT CASE PROCESSING CONSULTANT -
Salary: $36,399.96 - $45,861.96 / annually
Posting Closing Date: 07/18/2022
Florida Department of Revenue
Child Support Program
Child Support Case Processing Consultant (Operations Analyst I)
This is an Internal Agency Advertisement
The Florida Department of Revenues Child Support Program helps
children get the financial support they need and deserve, promoting
more stable childhoods and brighter futures. The Department invites
you to apply to become an essential member of our team. We are
committed to maintaining a diverse workforce and providing
employment opportunities to veterans and individuals who have a
disability. To learn more about the Department of Revenues
excellent array of benefits, including career training, tuition
waivers, paid vacations, insurance, and retirement programs, visit
This position performs customer and team member support and is an
excellent fit for critical thinkers. If you enjoy working with
others and problem solving, this may be the position for you. Your
duties would include:
- Mentoring and training to team members
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next
- Assisting customers
- Interacting with other states, employers, and other business
- Making decisions based on case information and provided
- Currently employed with the Florida Department of Revenue.
- One year of Child Support Program experience.
- Experience coaching, mentoring or training others.
- Two years of experience conducting research and analyzing
information to make decisions.*
- Two years of experience communicating with customers for the
purpose of resolving inquiries.*
- *Relevant education may substitute on a year for year basis of
the required experience. If applicable, please indicate type of
degree, if degree earned or number of credit hours attained, and
attach a legible copy of diploma or transcript.
- This is an Internal Agency Opportunity.
- All experience, including examples of implementation, must be
documented in detail on the candidate profile/resume.
- Gaps of employment of 6 months or more must be addressed on the
application and each field (address, city, and state, dates, phone
numbers, etc.) must be completed. Periods of employment should be
entered with the most recent/current listed first.
- Standard workday of 8am 5pm, Monday through Friday.
- This role is eligible for telework after you complete required
training and reach an acceptable level of proficiency.
SALARY: $36,399.96 - $45,861.96
Benefits include, but are not limited to, health insurance, life
insurance, tuition waivers, paid sick and personal leave, 10 paid
holidays annually, retirement savings, and vision and dental
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Michelle Klinges, 561-616-5280,
SCREENING DISCLAIMER: Your responses to qualifying questions must
be verifiable by skills and/or experiences you stated on your
candidate profile and/or resume.
CANDIDATE POOL:If you apply for this job but are not hired, you may
be considered for future vacant positions at or below the
Operations Analyst I level for up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a
National Level-2 criminal background check which requires you to
provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will
not be eligible for hire or promotion unless they are registered
with the Selective Services System (SSS) before their 26th birthday
or have a Letter of Registration Exemption from the SSS. For more
information, please visit the SSS website at .
The State of Florida is an Equal Opportunity Employer/Affirmative
Action Employer, and does not tolerate discrimination or violence
in the workplace.
Candidates requiring a reasonable accommodation, as defined by the
Americans with Disabilities Act, must notify the agency hiring
authority and/or People First Service Center (1-866-663-4735).
Notification to the hiring authority must be made in advance to
allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees
are subject to reasonable suspicion drug testing in accordance with
Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS PREFERENCE. Pursuant to Chapter 295, Florida
Statutes,candidates eligible for Veterans Preference will receive
preference in employment for Career Service vacancies and are
encouraged to apply. Certain service members may be eligible to
receive waivers for postsecondary educational
requirements.Candidates claiming Veterans Preference must attach
supporting documentation with each submission that includes
character of service (for example, DD Form 214 Member Copy #4)
along with any other documentation as required by Rule 55A-7,
Florida Administrative Code. Veterans Preference documentation
requirements are available by clicking . All documentation is due
by the close of the vacancy announcement.
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Keywords: State of Florida, Fort Myers , CHILD SUPPORT CASE PROCESSING CONSULTANT, Professions , Fort Myers, Florida
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