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Customer Service Coordinator / Service Technician Dispatcher - Ft Myers

Company: TWC Services Inc
Location: Fort Myers
Posted on: November 26, 2022

Job Description:

TWC Services, Inc., an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment is looking to add a full time Customer Service Coordinator. We are looking for someone who wants a career and not just a job. If you have experience dispatching technicians while delivering world class customer service and want to be part of a winning team with over 110 years of experience in the industry - while receiving full benefits and compensation for your contribution - please apply today!

The Service Coordinator coordinates customer service requests from initiation to completion. Partnering with service operations management, the Service Coordinator communicates the service schedule with the customer, coordinates with and schedules the Technicians while ensuring that the customer's service request is completed in a timely manner.

Examples of duties include:

schedules service requests

handles client inquiries and concerns

prepares weekly/monthly execution plans for planned service agreements

procures parts-materials-tools

conducts customer service follow-up

maintains refrigerant tracking log

facilitates the administration of warranty claims

receives/reconciles completed work orders

maintains up-to-date client account information

maintains & coordinates technicians schedules (time off, vacations, etc)


_* - In office position, remote work not available. Must be able to commute to our office in Ft Myers, FL *_

\* - Service Coordinator, Dispatch or operations experience required\*

\* - HVAC Industry Experience preferred \*

- Driven, well organized, self-starter, and reliable

- Patient, Calm under pressure & tenacious

- Excellent follow though, must be able to see tasks though completion

- Ability to work a 7am-5pm schedule (M-F) and work overtime as needed

- Conscientious and a team player

- Clean driving record a must

- Pass a background check

- Stable work history

We offer:

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation and sick days

Health club reimbursement

Wellness - $100 a year for getting your yearly physical

401k with company match and profit-sharing

Tuition reimbursement

Term, AD&D and Dependent Life insurances

Prepaid Legal

-Hourly rate: $18.00 - $21.00 per hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

TWC Services participates in E-Verify.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 10 hour shift
* Monday to Friday

* Dispatching: 1 year (Preferred)
* Microsoft Office: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: TWC Services Inc, Fort Myers , Customer Service Coordinator / Service Technician Dispatcher - Ft Myers, Professions , Fort Myers, Florida

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