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Customer Sales Representative

Company: Two Men and a Truck
Location: Fort Myers
Posted on: November 17, 2020

Job Description:

TWO MEN AND A TRUCK-- Fort Myers is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.




What We Offer




  • Base pay of $12 per hour plus commissions!

  • Health and dental insurance available

  • Career advancement opportunities - we are committed to your personal and professional development




    RESPONSIBILITIES




    • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK-- services

    • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services by asking open ended questions.

    • Directly and accurately inputs information in to Movers Who Care-- software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks

    • Educates customers on terminology, policies and procedures, anticipated delays and any additional information needed to maximize customer satisfaction and improve profitability

    • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK-- and effectively oppose any customer objections

    • Prepares all move-related paperwork and documents on a daily basis

    • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints

    • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns

    • May prepare various reports for management as well as gather research and statistics

    • Ensures customer entrance is maintained in a clean and professional manner



      REQUIREMENTS




      • High school diploma or GED; associates degree in a related field preferred

      • At least 1 year of sales and/or customer service experience

      • Excellent customer relations skills: effective listening and communication

      • Ability to multitask and enter customer data into move software while on the phone

      • Confidence to initiate customer contact, and comfortable asking for the sale

      • Willing to submit to pre-employment background check and drug screen

      • Creative problem solving skills

      • Exceptional organization and time management skills

      • Strong team player who works productively with a wide range of people and personalities

      • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK-- Core Values

      • Bilingual is a plus

Keywords: Two Men and a Truck, Fort Myers , Customer Sales Representative, Sales , Fort Myers, Florida

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