Customer Care Agent
Company: Ace Hardware
Location: Fort Myers
Posted on: August 7, 2022
Job Description:
**Next Training Class Begins 9/26/2022** Are you interested in
being Ace helpful? We are looking for professional and
career-minded individuals who want to bring their talent to Ace
Customer Care Center in Fort Myers, FL! Below are some of our
benefits and perks! * *eligibility may apply
- New hire training bonus AND monthly bonus opportunities!
- Blended workweek of home & work in office days- we LOVE
teamwork!
- Generous paid time off benefits- vacation and sick day
benefits
- Apply today to find out other reasons why Ace is such an
"Ace-mazing" place to work! The Job As a Customer Care Agent you
will be responsible for answering calls, e-mails and other
interactions based on specific training received from consumers,
vendors, retailers and Ace corporate staff. Your goal is to
identify the contact's issue/question, research the potential
solution/answer, determine the best solution/answer, and work with
the contact to resolve their issue or answer their question.
Anything not resolved or not answered at this level is escalated to
a Customer Care escalation team or a subject matter expert partner.
What you'll do
- Receive questions/information requests and identifies the
contact's specific needs.
- Research the contact's issue/question in the knowledge
database, interpret guidelines/procedures, and identify the best
solution/answer.
- Either answers the contact's question/information request or
work with the contact to resolve their issue. Documents the request
and answer/resolution.
- Escalates the issue to an escalation team or subject matter
expert if issue cannot be resolved.
- Other projects as assigned to support the various business
areas.What you need to succeed
- Minimum of two years of customer service experience or a
two-year degree in a related field plus one year of customer
service experience.
- Prior retail experience is a plus.
- Ability to take initiate in researching and resolving a variety
of customer questions and issues.
- Excellent interpersonal, phone, writing, and analytical
skills.
- Demonstrated ability to work with a diverse customer base,
troubleshooting, multi-tasking, managing a high call volume, and
functioning fairly independently.
- Ability to learn a variety of products, services, applications,
operations, and company initiatives.
- Resourceful and has the ability to interpret policies and
procedures.
- Takes initiative in researching and resolving customer
issues/questions.
- Comfortability making decisions and exercising good judgments
in a changing environment.
- Working knowledge of multiple business software packages (MS
Office, MS Outlook, etc.).
- Reliable internet connectivity for work at home
- Flexibility to work a wide variety of shifts, including nights,
weekends, and holidays is a must. What's in it for you? At Ace we
are looking for the best people to help us fulfill our vision of
being the best, most helpful hardware stores on the planet. People
are the foundation of what makes Ace great and we believe getting
the support you need to shape your life today, while planning for
tomorrow, is important to bringing your best self to work. We offer
highly competitive benefits that address life's necessities, many
of which have been expanded and improved in 2017. Some of these
include comprehensive health coverage & life benefits, 401(k)
retirement savings plan with generous company contributions,
generous vacation allocation immediately upon start, and more.Why
should you join our team?
- Ace prides itself on our cultural values- W.E.L.I.G.H.T
(Winning, Excellence, Love, Integrity, Gratitude, Humility, and
Teamwork
- Generous vacation days (prorated when you start)- 21 days of
vacation starting in January!
- Paid sick time
- Multiple schedules available with scheduling flexibility
- Collaborative teamwork environmentOur Company For more than 90
years, Ace Hardware has been known as the place with the helpful
hardware folks in thousands of neighborhoods across America,
providing customers with a more personal kind of helpful. In 2017,
Ace ranked "Highest in Customer Satisfaction with Home Improvement
Retail Stores, Eleven Years in a Row," according to J.D. Power.
With more than 5,000 hardware stores locally owned and operated
across the globe, Ace is the largest retailer-owned hardware
cooperative in the world. Headquartered in Oak Brook, Ill., Ace and
its subsidiaries operate an expansive network of distribution
centers in the U.S. and also have distribution capabilities in
Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its
retailers' stores are located in all 50 states, the District of
Columbia and approximately 55 countries.If you're passionate about
your career and want to contribute to a company you can believe in,
consider sharing your talent with us. Join us in continuing our
legacy of making Ace "the helpful place."We want to hear from
you!When most people think of career opportunities with Ace
Hardware, they often think of the helpful cashiers and sales
associates at their local store. However, have you also considered
the people behind the scenes who select, promote, ship and process
the invoices for more than 75,000 products? Maybe you haven't, but
we'd like you to. Because together we help our customers take care
of their homes. Come find out why a career with the Ace Hardware
Corporation is one of America's best kept secrets.Equal Opportunity
EmployerAce Hardware Corporation and its subsidiaries are committed
to a policy of promoting equal employment opportunities. The
company recognizes the importance of diversity and leveraging the
skills and talents of all people to the mutual advantage of each
individual and the organization. The company is committed to the
prevention of employment discrimination related to race, religion,
color, sex (including sexual harassment), gender identity, national
origin, age, marital status, disability and military or veteran
status, sexual orientation or any other action covered by federal
or applicable state/local laws.Required
Keywords: Ace Hardware, Fort Myers , Customer Care Agent, Sales , Fort Myers, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...