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Sales Support Specialist

Company: SnapAV
Location: Fort Myers
Posted on: September 19, 2022

Job Description:

Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today's most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.In recent years Snap One has acquired numerous regional distributors, such as Allnet, Volutone, MRI and CPD, enabling it to deliver additional best-in-class products through its award-winning ecommerce platform and brick-and-mortar "Snap One Pro" stores. The new unified company offers what the individual companies could not provide on their own, creating new value for the company, its partners, and customers. Reporting to the Branch Manager the Sales and Support Specialist will be responsible for order processing, assisting customers with will call, consultative selling and design assistance. The candidate must be comfortable working in a fast-paced environment that is customer service oriented. The position will require a multitasking, forward thinking, efficient and productive go-getter.Provide best-in-class customer serviceMaintain an awareness of all product knowledge information, promotions and vendor trainingPlace outgoing calls to known or unknown customers based on initiatives and existing workDemonstrate use and operation of product and recommend products to customers and answer questionsAccurately and efficiently, complete all sales transactions which include processing invoices, returns, receiving and processing cash, checks and credit card paymentsProvide information regarding warranties, manufacturing specifications, care and maintenance of product and delivery optionsAssist in floor moves, product, display maintenance, replenishing product and store housekeepingRequired QualificationsHigh School Diploma or equivalent2+ years' customer service/sales experienceProven ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each productPreferred QualificationsPrevious Audio Visual KnowledgeKnowledge of advance networkingFamiliar with and able to program control systems including: RTI, Control4, Savant, Creston, Lutron, Holm, etc.

Keywords: SnapAV, Fort Myers , Sales Support Specialist, Sales , Fort Myers, Florida

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