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Guest Services Representative

Company: Lee Health
Location: Fort Myers
Posted on: November 9, 2018

Job Description:

Guest Services Representative Are you a caring, compassionate, customer service focused individual who enjoys helping people? If so, read on! When you join Lee Health, you'll enjoy getting involved to continuously improve your skills. Here, our employees feel welcomed, valued and respected, so it's no wonder we are in the 98th percentile for employee engagement when ranked against the national health care database. Having a career with Lee Health offers valuable growth opportunities, market competitive compensation, and exceptional benefits that address your holistic health. We even offer Tuition Reimbursement and / or Grants to grow your career with Lee Health. Lee Health attracts the brightest stars, so if selected, we will contact you to discuss next steps. The primary function of the Guest Services Representative is to ensure that guests of Lee Health, including patients, family members, friends, vendors, staff and all others are provided with the right information in a professional, customer-focused, timely manner. This position may be responsible for instilling and ensuring a service excellence culture along with Concierge services, flower delivery and the Fast Pass screening at all Guest Services desks (which may include surgical waiting areas and information desks) within Lee Health. The position is responsible for creating a positive environment through cultivating and nurturing volunteer relationships and participation with the Guest Services Department. This includes development, coordination and retention of volunteer and concierge resources for these areas. This position will ensure there is adequate coverage for all shifts for the Guest Services desk operations, and that the most up-to-date information regarding system, campus, and community changes is available to the volunteers/staff through the information book and other materials. Requirements: Educational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/ Preferredand/orHigh School Diploma or EquivalentRequiredorGEDRequiredExperience RequirementsMinimum Years RequiredArea of ExperienceRequired/ Preferredand/or2 YearsCustomer ServiceRequiredState of Florida Licensure RequirementsLicensesRequired/ Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/ Preferredand/or

Keywords: Lee Health, Fort Myers , Guest Services Representative, Sales , Fort Myers, Florida

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