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Customer Service Representative - Surfside Outpatient Center

Company: Lee Health
Location: Fort Myers
Posted on: July 11, 2019

Job Description:

CUSTOMER SERVICE REPRESENTATIVE - SURFSIDE OUTPATIENT CENTER

LOCATION: Fort Myers, FL
DEPARTMENT: Registration Services - Surfside
CATEGORIES: Clerical
TYPE: Full-Time
SHIFT: 9:00 AM-5:30 PM
SCHEDULE: Variable

DESCRIPTION:

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements:

EDUCATIONAL REQUIREMENTS

DEGREE/DIPLOMA OBTAINED
PROGRAM OF STUDY
Required/
Preferred AND/OR

High School Diploma or Equivalent
Required

-------------------------

EXPERIENCE REQUIREMENTS

MINIMUM YEARS REQUIRED
AREA OF EXPERIENCE
Required/
Preferred AND/OR

Less than 1 Year
Clerical/Administrative
Required
and

Insurance
Preferred
or

Customer Service
Preferred

ADDITIONAL REQUIREMENTS

1-2 years prior experience required for Lee Health Solutions.
-------------------------

STATE OF FLORIDA LICENSURE REQUIREMENTS

LICENSES
Required/
Preferred AND/OR

Not Required

-------------------------

CERTIFICATIONS/REGISTRATION REQUIREMENTS

CERTIFICATES/REGISTRATIONS
Required/
Preferred AND/OR

ADDITIONAL REQUIREMENTS

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

Lee Health is a drug/tobacco-free workplace. Pre-employment drug testing is required.
We are an equal opportunity employer.

Keywords: Lee Health, Fort Myers , Customer Service Representative - Surfside Outpatient Center, Sales , Fort Myers, Florida

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