FortMyersRecruiter Since 2001
the smart solution for Fort Myers jobs

Customer Service Rep At Home

Company: Mommy Jobs Online
Location: Sarasota
Posted on: September 12, 2019

Job Description:

Customer Service Representative Mommy Jobs Online (mommyjobsonline.com) is now seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept appraised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLChristina when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Fort Myers , Customer Service Rep At Home, Sales , Sarasota, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Real Estate Agents - License Required
Description: Licensed Real Estate Sales Agent Coldwell Banker NRT is seeking both new and experienced real estate agents who are looking to boost their career up a notch. We offer innovative tools and
Company: Coldwell Banker
Location: Bonita Springs
Posted on: 09/19/2019

Licensed Life Insurance Agent - Work any time, from anywhere
Description: Licensed Life Insurance Agent - Industry-best comp plan, total work freedom Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted life insurance plans (more...)
Company: Assurance Wireless
Location: Boynton Beach
Posted on: 09/18/2019

Patient Financial Service Rep III- Refund Specialist
Description: Patient Financial Service Rep III- Refund Specialist Requisition : 187989 br Location: Johns Hopkins All Children's Hospital, St. Petersburg, FL 33701 br Category: Finance br Work Shift: Day Shift (more...)
Company: All Children's Hospital
Location: Saint Petersburg
Posted on: 09/18/2019


Licensed Managing Broker - 10 Transactions/yr
Description: IMPORTANT: You must be a state licensed real estate agent with at least 1 year of recent transaction experience in order to qualify for this position Sentry Residential is a rapidly growing real estate (more...)
Company: Sentry Residential
Location: Saint Petersburg
Posted on: 09/19/2019

Inside Sales Representative - Family Service
Description: How do you define a life of purpose At NorthStar, we believe it's never too late to find your calling. No experience No problem. We're looking for people who truly want to make a difference in the (more...)
Company: Eternal Light Memorial Gardens
Location: Boynton Beach
Posted on: 09/19/2019

Live Chat Agent
Description: Live Chat Agent Were a close team with big ambitions World class training Youll learn valuable skills and fascinating knowledge about businesses and industries youve not come across before. Youll learn (more...)
Company: Mommy Jobs Online
Location: Saint Petersburg
Posted on: 09/19/2019

Sales Agent Work At Home
Description: REFERRAL AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff
Company: NuMedia
Location: Sarasota
Posted on: 09/19/2019

Inbound Customer Service Representative
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Boynton Beach
Posted on: 09/19/2019

Coldwell Banker is growing and looking for Licensed Real Estate Agents
Description: Licensed Real Estate Sales Agent br br br br Coldwell Banker NRT is seeking both new and experienced real estate agents who are looking to boost their career up a notch. We offer innovative
Company: Coldwell Banker
Location: Bonita Springs
Posted on: 09/19/2019

Real Estate Sales Agents - Must have license
Description: Licensed Real Estate Sales Agent Coldwell Banker NRT is seeking both new and experienced real estate agents who are looking to boost their career up a notch. We offer innovative tools and
Company: Coldwell Banker
Location: Sarasota
Posted on: 09/19/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Fort Myers RSS job feeds